Alumni Ventures is one of the world’s most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,300+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals—typically reserved for institutions—through our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, and Manchester, NH, we’re rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals.
The Operations Associate, Investor Services our investors receive best-in-class service across every touchpoint. You’ll act as a key link between our Community, Sales, and Investor Relations teams — resolving inquiries, refining processes, and shaping how we engage with our investors.This is a full-time role based in Manchester, NH, reporting to the Director of Investor Relations. It’s an exciting opportunity for someone eager to grow in the venture capital industry while delivering exceptional service to high-net-worth investors.
What You’ll Do- Provide timely, high-quality support to investors and prospects via email and phone
- Identify opportunities to improve service delivery and streamline workflows across investor touchpoints
- Improve and operationalize playbooks, processes, and tools that drive investor satisfaction
- Collaborate across departments to enhance client engagement and outcomes
- Use CRM systems, data, and automation to streamline workflows and measure performance
- 1–3+ years of experience in customer service and/or sales, ideally with high-net-worth clients
- Excellent communication and relationship-building skills
- Comfortable with HubSpot CRM (or similar) and eager to improve systems
- A proactive problem solver who thrives in a fast-paced, collaborative environment
- Curious about venture capital and motivated to learn and grow
- Interest in entrepreneurship and the venture capital industry
- Experience with Jira, NetSuite, or similar tools
- Familiarity with using AI/automation to improve workflows
- Comfort analyzing customer experience metrics to drive improvements
Compensation on this role is $65,000 plus bonus, equity and benefits.
Our benefits include Medical, Dental, Vision, 401k match, HSA, FSA, Life Insurance, Pet Insurance, Flexible PTO, and Parental Leave as well as career development.
All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Please review our Privacy Policy.
Top Skills
What We Do
Alumni Ventures is a network-powered venture capital firm, disrupting the venture industry for both companies raising capital and investors seeking access to this asset class. We invest alongside many of the most well-known venture firms: Andreessen Horowitz, Sequoia, Greylock Partners, First Round, and Thrive Capital.
For ENTREPRENEURS, we provide transparent, low-friction, value-add capital to innovative, high-growth companies from pre-seed through late stage. Our 60+ VCs are continually scouting and conducting due diligence on thousands of investment opportunities per year, and our central CEO Services team is dedicated to helping our portfolio companies succeed through bespoke services and by leveraging the power of our vast network.
For INDIVIDUAL INVESTORS, we make investing in professional venture capital simple and accessible. Each of our over two dozen annual vintage funds provides investors with a smart, robust, and diversified venture portfolio. With quality access to investment opportunities and approachable fund minimums, true venture investing has never been more accessible. Choose your fund and let AV do the rest, or actively evaluate and opt into additional syndication fund investments.
QUICK FACTS
- Named to Fast Company's Most Innovative Companies list for 2022
- Named the SECOND most active venture firm in the US & the THIRD most active venture firm in the world by Pitchbook League Tables (2021)
- Voted "Best Alternate Investments Platform" in the 2021 Benzinga Global Fintech Awards
- 600K+ investors, community members, subscribers
- 900+ high-growth portfolio companies invested in on behalf of our investors
- 175+ staff including 60+ full-time investors in key US venture hubs
- 400+ Alumni Ventures Fellow Program graduates
- Investment size: Our checks range from $50K–$10M+
AV's JUST CAUSE
To grow and engage with an inclusive community of teammates, investors, and entrepreneurs disrupting the status quo in order to build a better future.
