Investor Experience Specialist

What You'll Do

• We will prepare you to engage with retail investors about investing. You'll learn about early stage investments, as well as gain a broader knowledge and understanding of how retail investors think and feel.
• You'll handle inbound live chats as well as email inquiries, handling interactions that can range from something as simple as an account balance inquiry to the complexity of helping execute their desired outcome.
• Your mission remains simple: provide a level of service that Investor's rave about because they feel more confident toward achieving their own financial dreams.

What We're Looking For

• You're extremely interested in the Finance/Investing world
• You're empathetic
• If two roads diverged in the woods, you'd actually take the road less traveled
• You're curious and your favorite question is "Why?"
• You can execute tasks/projects and achieve results (You get stuff done!)

Perks & Benefits

• 100% covered Medical/Dental/Vision - pick your own plan
• Generous Equity package
• Unlimited PTO and sick days
• Paid WeWork Usage (optional)
• 100% Remote
• Team Off-sites
• Paid Maternity/Paternity leave
• Team Happy Hours
• 401K program
• Flexible hours
• Be part of one of the fastest growing parts of the FinTech Industry
• A chance to work with a highly profitable and rapidly expanding startup (not VC funded)