The Investor Reporting Specialist role is primarily responsible, under general supervision, for performing a number of accounting-related tasks in support of the Mortgage Servicing department, such as reporting, balancing, bank reconciliations and remitting financial figures to third-party investors, preparing reports, maintaining accurate records, identifying payment discrepancies, providing analysis, etc.
Responsibilities- Conduct daily and monthly investor bank account reconciliations.
- Research and resolve all variances in Investor Reporting applications.
- Ensure all cash adjustments are researched and cleared by required deadlines.
- Report all loan modifications to investors for both traditional loans and other modifications.
- Resolve investor rejects.
- Ensure monthly activity is completed timely and accurately, and that each accounting cycle cutoff is completed by the required deadline.
- Verify funds are owed and available for investor principal and interest remittances, and advance funds when necessary.
- Reconcile actual activities against reported activities for in GSE investors such as GNMA (FHA/VA/USDA), FNMA, FHLMC.
- Research and gather reports and documentation requested for all Exams (Internal & External), Financial Audits, QC Audits and Investor Audits.
- Reconciling disbursement account and all outstanding checks.
- Perform additional duties as assigned.
- Bachelor’s degree in Accounting required
- Minimum 1 years' experience in residential mortgage in an accounting servicing with a focus on Investor Reporting or 1 year accounting work experience
- General knowledge of GSEs (FHLMC, GNMA(FHA/VA/USDA), FNMA)
- Strong knowledge and proficiency with investor accounting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc.
- Work independently in a fast-paced, deadline-driven environment
- Highly organized with the ability to manage multiple priorities; strong sense of urgency and responsiveness
- Strong detail orientation and highly organized; follows through on all open issues
- Apply analytical skills and sound judgment to assess impact on borrowers, investors, and the company
- Proven excellent reporting, letter preparation, group presentation and other related communications skills
- Sound judgment, ability to think critically
- Intermediate to advanced math and Excel skills
- Ability to use a 10-key by touch quickly and accurately
- Intermediate knowledge of Microsoft Word and PDF/Adobe program
- Proficiency in using and learning mortgage loan software
- Communicate and interpret complex information effectively in verbal and written forms
- Must successfully pass 10-key, Microsoft Word and Excel test
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Skills Required
- Bachelor's degree in Accounting
- At least one year of residential mortgage accounting servicing experience focused on investor reporting, or one year of accounting experience
- General knowledge of FHLMC, GNMA, FHA, VA, USDA, and FNMA
- Knowledge of investor accounting principles, debits and credits, cash flow requirements, and bank reconciliations
- Ability to work independently in a fast-paced, deadline-driven environment
- Strong organization, prioritization, responsiveness, attention to detail, and follow-through
- Analytical skills and sound judgment to assess impacts on borrowers, investors, and the company
- Excellent reporting, letter preparation, group presentation, and communication skills
- Critical-thinking ability
- Intermediate to advanced mathematics and Microsoft Excel skills
- Ability to use a 10-key by touch quickly and accurately
- Intermediate knowledge of Microsoft Word and PDF/Adobe software
- Proficiency with mortgage loan software and ability to learn new systems
- Ability to communicate and interpret complex information verbally and in writing
- Successful completion of 10-key, Microsoft Word, and Microsoft Excel tests
- Ability to sit for long periods and use a keyboard, mouse, and computer screens
Trustmark Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trustmark Bank and has not been reviewed or approved by Trustmark Bank.
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Retirement Support — Offerings include a 401(k) with company match and an employee stock purchase plan, supporting long‑term savings and retirement readiness.
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Leave & Time Off Breadth — Paid vacation, sick leave, and defined holidays provide predictable time away and help balance work and life.
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Wellbeing & Lifestyle Benefits — Banking perks, tuition reimbursement, and structured training and development add non‑cash value beyond base pay.
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