The Investment Representative will assess financial goals, market investment products, provide excellent member service, and manage virtual client relationships.
Redwood Credit Union is seeking an Investment Representative who will be focused on virtual channels such as the Member Service Center [MSC], online communications, “house” accounts and other non-in-person channels, serve team members, Member-clients, and Member-prospects by assessing their financial goals, needs, and objectives and providing them with exceptional personalized service and investment products.
Key Responsibilities
o Identify and evaluate Member and team member needs for financial services, assess the objectives and goals of the individual, and develop an investment strategy to implement.
o Proactively market and support all aspects assigned.
o Identify and develop relationships with Wholesalers.
o Identify and develop relationships with assigned departments and/or teams.
o Keep current on investment products and services offered.
o Identify and refer Members requiring in-person or more complex services to the appropriate Advisors.
o Follow through on the service and sales goals set forth by the Investment Program.
o Provide regular feedback to the branch team members, identified credit union executives and sales managers regarding sales practices and business development initiatives.
o Provide excellent Member service.
o Periodically virtually meet with Members and/or clients to review and update needs ensuring investment objectives and goals are progressing according to plan. Meetings to take place either monthly, quarterly and/or yearly depending on client needs established by Representative.
o Ensure inbound phone calls, orders/transactions, and service that requires licensing is completed.
o Provide basic financial planning for Members virtually, as needed.
o Address and solve business-related challenges as needed.
o Work with Managers to identify and leverage cross-sell opportunities.
o Support investment and credit union integration initiatives, e.g., deposit calling efforts, call nights, branch training, etc.
o Support all product and campaign launches.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
- Must possess basic investment knowledge.
- Ability to follow the rules and regulations set forth by the credit union, FINRA, SEC and the broker/dealer.
- Exceptional service and sales skills, ability to independently utilize judgment, and make sound business decisions.
- Ability to effectively communicate verbally and in writing, with strong presentation skills utilizing video and phone.
- Ability to critically think, analyze situations, and solve problems.
- Ability to distinguish and manage confidential information, materials, and conversations.
- Ability to establish and maintain effective working relationships in a diverse environment.
- Ability to operate a personal computer and software including word processing, email, and intra/internet.
Licenses and Certifications
- FINRA Series 7 and Series 63 required. Ability to obtain a Series 66 or 65.
- State Life and Health Insurances licenses required.
The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree, plus a minimum of one years’ financial industry experience. Previous experience working in credit union or community bank preferred.
Compensation: Base starting range: $39.00 to $52.00 hourly commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
