Investment Operations Analyst - Trade Support

Are you energized by the fast-paced world of post-trade operations? Do you enjoy solving complex trade and settlement challenges while collaborating with customers, brokers, custodians, and cross-functional teams to ensure seamless execution? Are you excited to help modernize investment operations through automation and AI? If so, we invite you to join our innovative team.

As an Investment Operations Analyst – Trade Support, you'll play a key role in supporting Ridgeline customers by managing critical post-trade operations, including trade support, settlement, allocations, and exception management. You'll ensure trades are processed accurately through the full trade lifecycle, resolve operational issues before end of day, and partner closely with customers and internal teams to continuously improve workflows. You'll also help bridge customer operations and product innovation by identifying automation opportunities and leveraging cutting-edge technology, including AI tools such as ChatGPT, to build more efficient, scalable investment operations.

This role follows a 10:00 AM – 6:00 PM PT schedule to provide end-of-day trade support for our customers.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you.

You must be work authorized in the United States without the need for employer sponsorship.

The impact you will have:

• Account Administration – Manage new account setups, maintenance updates, and portfolio group terminations as directed by customers.
• Investment Accounting – Execute financial transaction recording on a trade-date basis, oversee income/expense accruals, and facilitate period-end close processes.
• Trade Support & Settlement – Coordinate post-trade workflows including broker communication, CTM matching, confirmations, and allocations to ensure accurate T+1 settlement.
• Corporate Actions – Oversee mandatory and voluntary corporate actions, ensuring all activity is reconciled through rigorous standard controls.
• Data Management – Administer daily pricing, FX rates, and security master data, resolving vendor exceptions in compliance with customer policies.
• Reconciliation – Conduct daily reconciliations of positions, cash, and tax lots; proactively research and document the resolution of breaks.
• Performance Reporting – Deliver daily and monthly performance analytics ensuring GIPS compliance and addressing complex return inquiries.
• Client Success – Investigate operational inquiries and surface data-driven insights to enhance both customer outcomes and platform functionality.
• Operational Innovation – Leverage AI/ML and automation to design scalable workflows and streamline manual processes.

What we look for:

• Bachelor’s degree in Finance, Economics, Accounting, or a related field.
• 3–5 years of experience in investment operations or a related middle/back-office function.
• Familiarity with portfolio accounting, reconciliation, performance reporting, and trade lifecycle management.
• Strong attention to detail with a commitment to accuracy and timeliness.
• Analytical and problem-solving skills, with the ability to resolve breaks and exceptions independently.
• Excellent written and verbal communication skills for working with customers and internal teams.
• Proficiency with Google Apps or MS Office, especially spreadsheets.
• Curiosity about new technologies, including AI-driven tools, and willingness to learn.

Bonus:

• Experience with enterprise SaaS or fintech platforms.
• Familiarity with tools such as Slack, JIRA, Confluence, or Kantata.
• Exposure to APIs, AWS, or other cloud-based architectures.
• CFA or CPA designation (or progress towards one).

About Ridgeline

Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, the Bay Area, and Dublin, Ireland. Ridgeline is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

Compensation and Benefits 

The typical starting salary range for new hires in this role is listed below.  In select locations (including, the San Francisco Bay Area, CA, and the New York City Metro Area), an alternate range may apply as specified below. 

The typical starting salary range for this role is: $92,500-$115,500. 

The typical starting salary range for this role in the select locations listed above is: $101,500-$127,000.

Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. 

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. 

In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

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