Investment Middle Office Services (IMOS) - Client Operations - Senior Associate

Are you passionate about delivering exceptional client service in a dynamic, fast-paced financial environment? This is your opportunity to be part of a growing, strategic product within JPMorganChase's Commercial & Investment Bank, supporting some of the world's leading Institutional Investment Management firms. In this role, you'll sit at the heart of post-trade operations, acting as a key partner to clients and internal teams alike. You'll gain exposure to a wide variety of asset classes and processes, from Equities and Fixed Income to Derivatives and FX. If you thrive on building relationships, driving improvements, and making a real impact, we'd love to hear from you.

As an Associate in Investment Middle Office Services (IMOS) Client Operations, you will play a central role in managing client interactions and ensuring seamless post-trade servicing for institutional investment management clients. You'll work closely with internal operational teams to meet client service commitments, while contributing to process improvement and trend analysis initiatives. We are a collaborative, client-focused team that values precision, accountability, and continuous improvement—and we're growing.

Job Responsibilities

• Manage all incoming and outgoing client queries across a broad range of products, including Equities, Fixed Income, Repo, Mutual Funds, Derivatives, FX, and Money Markets
• Partner with operational teams to ensure all client service level agreements are consistently met 
• Perform daily oversight checks on key tasks and serve as an escalation point for processing hubs
• Attend and contribute to regular client meetings, forums, and operational reviews
• Conduct trend analysis to identify opportunities for process improvement and enhanced controls
• Produce and deliver key client reporting requirements in line with service level expectations
• Collate management information, manage incident reporting, and support client operational review deliveries
• Build and maintain strong working relationships with internal teams and external third parties, including brokers, custodians, transfer agents, and vendors
• Develop client relationships to understand fund structures, trading behaviours, and strategies
• Support new fund and product launches
• Drive and contribute to projects aimed at enhancing and improving existing processes and systems

Required Qualifications, Capabilities, and Skills

• Experience and product knowledge across one or more of the following: Equities, Fixed Income, Repo, Cash Markets, FX, or Derivatives 
• Understanding of fund accounting, Investment Book of Records (IBOR), and NAV generation for investment funds
• Demonstrated client service and relationship-building skills
• Proven ability to deliver against key performance indicators and client service level agreements
• Strong analytical and problem-solving skills with a high attention to detail
• Ability to prioritise workloads and manage competing demands in a fast-paced environment
• Self-motivated with a proactive approach to ownership and issue resolution
• Proficiency in Microsoft Office, particularly Excel, Outlook, PowerPoint, and Word 

Preferred Qualifications, Capabilities, and Skills

• Experience working in a middle office or post-trade operations environment
• Familiarity with cash management, reconciliation, and overdraft reporting processes
• Experience liaising with external third parties such as brokers, custodians, or transfer agents
• Exposure to client reporting and management information production
• Experience contributing to or leading process improvement initiatives
• Ability to challenge existing processes and influence change constructively
• Experience participating in new product or fund launches within an investment operations setting

About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.