The Role
Provides administrative and member-service support to Wealth Management advisors. Responsibilities include assisting with investment transactions, maintaining account documentation, submitting trade paperwork, updating records, managing files, following up on requests, supporting reporting and marketing operations, ensuring FINRA and SEC compliance, and coordinating seminars and community events.
Summary Generated by Built In
Redwood Credit Union is looking for an Investment Coordinator will be a productive contributor to the Wealth Management department. Under limited supervision, provide administrative support to Advisors in the Wealth Management department, while delivering superior service to Members and internal team members in a courteous, professional, and efficient manner.
Key Responsibilities
Member Service:
o Provide exceptional service to all internal and external Members and partners.
o Call Members referred to the Wealth Management department by branch, Member Service Center, or other referrals.
o Make and receive calls from Members to assist with questions, investment transactions and problem resolution.
o Ensure maximum flexibility to relieve and/or assist in a variety of functions as needed.
o Responsible for relationship building, including working with existing Investment Members and potential Investment Members.
o Assist Advisors and department team members with service-related matters.
o Identify issues requiring escalation to Financial Advisor or department management.
Administrative:
o Maintain a high degree of accuracy and accountability in support of all Financial Advisors, investment Member clients, and Member prospects.
o Submit required trade documentation to broker dealer to meet regulation-mandated deadlines.
o Ensure all required account documents are acquired, updated, and scanned to Members’ Investment account.
o Appropriately plan and organize daily work and projects, anticipating workload and foreseeing obstacles.
o Maintain confidentiality of correspondence, documents, discussions, meetings, and telephone calls.
o Proficiently utilize the broker dealer provided platform, if applicable, to process Member investment requests and update account information.
o Follow up on outstanding requests to ensure timely processing of investment requests.
o Sort, distribute, and process interoffice mail and incoming mail.
o Organize and maintain electronic storage system for department files to ensure proper storage.
o Perform duties specific to reporting/marketing/operations as assigned.
o Remain compliant to with FINRA, SEC and other Self Regulator Organization or Federal regulations when working with clients, 3rd party Vendors, and other team members.
o Coordinate and assemble Member mailings as directed.
o Assist in coordinating seminars, Member appreciation and other community events for the Wealth Management Department.
Other Functions:
o Lend clerical and administrative support to other managers – SVP Wealth, Insurance and Deposit Services, VP Wealth Management, Deposit Products Manager, or other members of the Leadership Team as assigned.
o Perform other duties as assigned.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
- Knowledge of all account types and ownership types used in financial institutions.
- Working knowledge of modern office administration techniques, methods, and equipmentoperation.
- Working knowledge of terminology related to investment products and various accounttypes.
- Ability to learn and work within FINRA guidelines.
- Ability to successfully pass background check with broker-dealer.
- Skill in the operation of a PC with the use of word processing, spreadsheets, and databases software programs, with internet and intranet access.
- Excellent oral and written communication skills.
- Excellent organizational skills.
- Ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
- Ability to implement and execute assigned tasks with limited supervision.
- Ability to effectively research data.
- Ability to distinguish and manage confidential material and information.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability and desire to work in a team environment.
The ideal candidate has a combination of education and experience equivalent to an associate degree, with a minimum of one year of related administrative or operational experience. Credit Union/bank experience preferred.
Compensation: Base starting range: $24.00 to $31.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
Skills Required
- Knowledge of account types and ownership types used in financial institutions
- Working knowledge of modern office administration techniques, methods, and equipment
- Working knowledge of investment product terminology and account types
- Ability to learn and work within FINRA guidelines
- Ability to successfully pass a broker-dealer background check
- Proficiency using word processing, spreadsheet, and database software on a PC
- Excellent oral and written communication skills
- Excellent organizational skills
- Ability to prioritize and manage multiple tasks and deadlines
- Ability to execute assigned tasks with limited supervision
- Ability to effectively research data
- Ability to manage confidential materials and information
- Ability to establish and maintain effective relationships with diverse people
- Ability and desire to work in a team environment
- Education and experience equivalent to an associate degree
- Minimum one year of related administrative or operational experience
- Credit union or bank experience
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The Company
What We Do
Redwood Credit Union is a full-service financial cooperative, assisting consumers and small business owners with achieving their financial goals and dreams since 1950. We’re a financial cooperative that truly cares about the financial goals and dreams of those who do business with us. With a wide variety of products and services designed to meet our Members’ financial needs, there’s something for everyone. And each Member actually owns part of the Credit Union and has a voice in what we do and how we do it. An excellent place to work, RCU was recently recognized by Forbes as one of “America’s Best Small Employers 2023.” And for 17 years running, we’ve been awarded Best Places to Work by the North Bay Business Journal. We continue today to build upon a solid philosophical and business foundation—treating Members with respect and personal care while offering unbeatable value. Federally insured by NCUA. Equal housing lender. *** Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA www.finra.org /SIPC www.sipc.org ) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Redwood Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members. Investment representatives at Redwood Credit Union are licensed to transact securities business in CA. For more information concerning CFS or its representative(s) associated with this site, please review FINRA Broker Check by accessing the following link and typing in the firm / representative information in the search field. http://brokercheck.finra.org/Search/Search.aspx
