EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Newcastle/Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to screen and gather public data using open-source intelligence software. As a full-time Investigations Case Manager, you’ll analyse the data, generate reports and ensure information is in line with their certification.
This will be a max term contract to 31 December 2027, full time position based in our Newcastle/Sydney/Parramatta office, with flexibility to work from home once fully trained.
YOUR RESPONSIBILITIES
Create clear and detailed reports summarising findings, conclusions and actionable recommendations
Use open-source intelligence software to screen and assess claims by gathering and analysing public data from various sources
Collaborate with internal stakeholders, providing updates and insights
Ensure all data is accurate and aligns with claim certifications while adhering to privacy and confidentiality
Handle administrative tasks related to reviews, including creating reports, managing correspondence and recording actions.
ABOUT YOU
Must hold a current Class 2E (Private Investigator) Licence
Understand and comply with SIRA Standards of Practice
Proficient in using open-source intelligence software and data analysis. Advantageous if familiar with software applications Maltego & Caspar.
Strong ability to analyse and interpret complex data, with excellent critical thinking skills
Meticulous attention to detail with strong organisation skills and the ability to manage multiple tasks
Excellent written and verbal communication skills, capable of articulating findings clearly to stakeholders
Able to work autonomously while maintaining confidentiality and handling sensitive information with discretion
Previous insurance experience is desirable but not essential
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Current Class 2E (Private Investigator) Licence
- Understanding of and compliance with SIRA Standards of Practice
- Proficiency using open-source intelligence (OSINT) software and data analysis
- Familiarity with Maltego and Caspar
- Strong analytical and critical thinking skills to interpret complex data
- Meticulous attention to detail and strong organisational skills
- Excellent written and verbal communication skills
- Ability to work autonomously and maintain confidentiality when handling sensitive information
- Previous insurance experience
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
