We are looking for a detail-oriented Investigation Specialist to support anti-fraud operations and case handling. In this role, you will manage incoming cases, perform client callouts, validate data, and conduct initial investigations to ensure accuracy and proper case routing. You will also collaborate with investigation and forensic teams to support evidence collection and analysis, playing a key role in maintaining the integrity of our fraud detection and prevention processes.
Key Responsibilities:
Manages cases received thru Shared Mailbox and Hotline.
Perform callouts according to the antifraud workflow.
Review client information before and during calls using the Bank’s system and other resources provided by the department.
Conduct Initial Investigation of Cases Triggered or received from other departments.
Communicate with clients or related parties with the main goal to proof correctness of data.
Check correctness of triggers and filter it to which department it should be sent to procced
Ensure that all data were gathered for the following End to End investigation.
Provides direct technical support to investigation, litigation, and forensic analyst to collect, preserves, process, analyze and interpret digital evidence from broad range of data available on open sources (social media, etc).
Bachelor’s Degree in Criminology or any related four year courses
Law enforcement/Military background preferred
At least 1-year experience in Investigation preferably in Financing, Banking and Security Industry prefered.
Proficient in Microsoft Applications (Excel, Word, Powerpoint)
Excellent written and verbal communications
Skills Required
- Bachelor’s degree in Criminology or a related four-year course
- At least one year of investigation experience, preferably in finance, banking, or security
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Excellent written and verbal communication skills
- Law enforcement or military background
What We Do
Salmon Group Ltd is a financial technology company serving Filipino consumers with modern, inclusive financial services. Its platform combines technology, product design, security, data analytics and customer care to make finance easier to access. Salmon offers consumer-focused products including short-term loans and digital banking services, with the broader mission of improving convenience, affordability and financial inclusion while operating securely around the clock.
