Our Opportunity:
Chewy is currently recruiting for an Inventory Control Operations Manager for our fulfillment center in Wilkes-Barre, PA. We are looking for a candidate with the ability to drive process improvements and keep pace with our fast growth while motivating others to meet the challenges of an extremely fast paced environment. This individual will be someone who loves dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day!
What you'll do:
- Measurement of quality & inventory transaction accuracy while providing feedback to fulfillment operations
- Review & analysis of customer defect data with development of corresponding action plans to reduce defects
- Develop & implement daily, weekly & monthly action plans that increase quality, inventory accuracy & service
- Partner with Operations Managers in the communication of policies
- Follow up to ensure compliance & consistency for policies & procedures surrounding Inventory Control & Quality
- Plan & complete cycle counts as described in each area of the facility
- Establish & Maintain Inventory handling procedures within the building
- Plan for & identify root causes of inventory deviation through cause & effect analysis
- Lead & supervise a team supervisors & hourly associates in Inventory Control / Quality Assurance operations within the fulfillment center.
- Responsible for the overall direction, coordination, & evaluation of the operation
What You'll Need:
- 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
- At least 4 years of management experience within Inventory Control, and/or Order Fulfillment
- At least 4 years of proven experience of effectively managing large groups of hourly employees.
- Experience with building or improving inventory management, order management, and warehouse management systems and processes
- Excitement for working in a start-up environment with high level of ambiguity and change
- Strong analytical, math, data analysis, listening & communication skills
- Ability to show Inventory & Quality improvement in a continually improving environment
- Ability to quickly pick up various software systems and data analysis tools
- Strong project management and continuous improvement skills
- Metrics driven approach
- Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
- Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
- Proven ability to quickly adapt and drive the right results using data
- Highest levels of integrity and ethics
- Must flexible to work weekends and/or night shift
Bonus:
- E-Commerce experience
- Certification and/or experience in Lean Six Sigma and/or Green Belt certification
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
