Our Opportunity:
Chewy is currently recruiting for an Inventory Control Operations Manager for our fulfillment center in Wilkes-Barre, PA. We are looking for a candidate with the ability to drive process improvements and keep pace with our fast growth while motivating others to meet the challenges of an extremely fast paced environment. This individual will be someone who loves dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day!
What you'll do:
- Measurement of quality & inventory transaction accuracy while providing feedback to fulfillment operations
- Review & analysis of customer defect data with development of corresponding action plans to reduce defects
- Develop & implement daily, weekly & monthly action plans that increase quality, inventory accuracy & service
- Partner with Operations Managers in the communication of policies
- Follow up to ensure compliance & consistency for policies & procedures surrounding Inventory Control & Quality
- Plan & complete cycle counts as described in each area of the facility
- Establish & Maintain Inventory handling procedures within the building
- Plan for & identify root causes of inventory deviation through cause & effect analysis
- Lead & supervise a team supervisors & hourly associates in Inventory Control / Quality Assurance operations within the fulfillment center.
- Responsible for the overall direction, coordination, & evaluation of the operation
What You'll Need:
- 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
- At least 4 years of management experience within Inventory Control, and/or Order Fulfillment
- At least 4 years of proven experience of effectively managing large groups of hourly employees.
- Experience with building or improving inventory management, order management, and warehouse management systems and processes
- Excitement for working in a start-up environment with high level of ambiguity and change
- Strong analytical, math, data analysis, listening & communication skills
- Ability to show Inventory & Quality improvement in a continually improving environment
- Ability to quickly pick up various software systems and data analysis tools
- Strong project management and continuous improvement skills
- Metrics driven approach
- Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
- Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
- Proven ability to quickly adapt and drive the right results using data
- Highest levels of integrity and ethics
- Must flexible to work weekends and/or night shift
Bonus:
- E-Commerce experience
- Certification and/or experience in Lean Six Sigma and/or Green Belt certification
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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