Job Description
We’re looking for a Intrawise Specialist to join our growing team in Singapore.
About the Intrawise specialist (IWS) role:
The Intrawise Specialist is the intermediate level role in Wise’s Third Party Management Team. Specialists are the main drivers to run independent projects, for achieving Wise’s mission… and being able to measure and assess the impact of outcomes. In this role, our team members have the opportunity to gain a solid understanding of our internal services, how Wise leverages its scale to support teams across the globe and most importantly, their impact on our customers.
Expectations and Responsibilities for the Intrawise Specialist:
- Process Development and Project Management – Lead the creation of new processes on IntraGroup Governance from scratch and enhance existing ones. Utilise innovative solutions to improve intra-group operations (i.e. contracting, SLA monitoring etc) and drive overall efficiency and effectiveness.
- SLA Management – Oversee company and group wide agreed SLA’s, address ad-hoc issues, collaborate with SLA providers and country managers (receivers of services), to maintain and expand relationships.
- Regulatory reporting - Create and present monthly presentations outlining all Intercompany SLA and KPI performance, ongoing issue management, breaches, new services and mitigation planning.
- Collaborate – Collaborate with Wisers to work redrafting and defining new SLA’s, contributing your expertise and skills to achieve project goals especially on a global scale.
- Reporting Oversight – Autonomously oversee all SLA’s monitored around Wise, ensuring efficacy and reliability through SLA and KPI supervision
- Effective Communication – Independently lead communication with key stakeholders, fostering effective dialogue between internal stakeholders with different management structures; adeptly handle challenging discussions with professionalism and empathy.
- Relationship Building – Recognise the importance of building effective relationships within the team, with key stakeholders and across the organisation. Foster strong connections to enhance collaboration, provide assistance, and share critical information
The Intra Wise specialist is reporting directly to the Intrawise Lead.
You are the perfect fit if you have:
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation.
- Excellent time and project management skills.
- Strong relationship-building and communication skills.
- Analytical mindset with a focus on problem solving.
- Have strong knowledge of SLA’s and KPI’s and their importance in company performance improvement
- Understanding of regulatory requirements and impact regulators have to Wise
- A "can do" attitude and a passion to tackle challenges.
- A creative, constructive mindset that helps to improve processes
A bit about our team and how you’ll be fitting right;
From the above, the role allows someone to come in and take a working solution to the next level. Bringing internal stakeholders across the company and improving a process to be a seamless and controlled solution that has a lot of visibility internally and externally. IntraWise is growing in size and requirement across the company.
In return, we ensure that you'll have a like-minded and supportive team to work with, where you can be confident in working independently in a fast paced environment.
We’re looking for someone who never gets settled and keeps giving feedback to the team on the procedures we have built. If you have ideas on how to improve processes, we guarantee that you'll be heard! Our team covers many areas all across the company, meaning that you will have a chance to explore and develop yourself in the directions you prefer.
If you're interested in the position, please apply on the latest 25th October by submitting your CV and Cover Letter. In your cover letter, please answer the following question:
- "Based on your understanding of intragroup governance within FinTechs and banks, identify and discuss three significant challenges currently faced by the industry. Please provide a brief explanation for each challenge and suggest potential strategies or approaches to mitigate these challenges, with a response of up to 500 words"
Application deadline: 4th November 2024
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Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
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Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
