Description
LTC Language Solutions is seeking an Interpreting Scheduling Coordinator who is passionate about language access, thrives in a fast-paced environment, and excels at managing multiple priorities while delivering exceptional customer service. The ideal candidate is adaptable, eager to learn the operations of an interpreting agency, and capable of coordinating competing demands with accuracy and efficiency.
Here is what you get to do:
- Answer phones and take requests from clients
- Data entry of appointment information
- Provide phone customer service to clients, vendors and interpreters
- Schedule appointments for same day and future appointments for foreign language requests
- Communicate with interpreters regarding available appointments
- Provide confirmations and appointment information to clients via email and phone
- Update interpreter and client information in LTC’s database
- Ensure language access is provided
- And last but not least, build relationships with LTC’s interpreters and clients to provide exceptional customer service
- Pays attention to the details
- Thrives juggling multiple projects simultaneously
- Customer service focused
- Works quickly and efficiently without error
- Flexibility
- Team player
- Extremely organized
- Believes in collaboration and working with teams
- 2+ years of education, training, or professional work as a scheduling coordinator
- 2+ years of customer experience focused on telephone customer service
- Passionate about providing language access
- 1-2 years of professional interpretation experience
- Experience working with a language agency
- Degree preferred
- Excellent written and verbal communication skills
- Proficiency in MS Office suite
- Ability to learn new systems and programs quickly
- Company matched 401k program
- Competitive paid time off program
- Paid holidays
- Parental leave benefits
- Comprehensive insurance including medical, dental and vision
- Voluntary benefits available
Skills Required
- 2+ years of education, training, or professional work as a scheduling coordinator
- 2+ years of customer experience focused on telephone customer service
- Passionate about providing language access
- 1-2 years of professional interpretation experience
- Experience working with a language agency
- Degree
- Excellent written and verbal communication skills
- Proficiency in MS Office suite
- Ability to learn new systems and programs quickly
- Attention to detail, organization, multitasking, teamwork, and customer-service orientation
What We Do
LTC Language Solutions is your partner in international solutions. We are a full service language provider specializing in language training, translation, interpreting, cross cultural training, interpreter training, international business consulting, and language assessment. We are defined by our ability to provide customized services to meet clients' specific needs. • Bridge communication and cultural gaps • Learn through our hands-on, active approach • Sharpen your diverse workforce's English skills • Communicate effectively on the job by learning another language • Improve communication by utilizing our native speaking interpreters • Reach a wider audience with quick, accurate translations • Understand the business, social and cultural challenges of penetrating the global market
