Interoperability Manager I

The Interoperability Labs (UNH-IOL) is a commercially funded independent testing facility for networking and data communications devices and software. Interoperability Managers are responsible for applying highly developed technical expertise to manage vendor and project relations, dealing directly with potential customers as a first point of contact. They work to develop, track, and report key performance measurements for testing projects, develop and implement processes and procedures to improve operational efficiency, and serve as a lead technical developer or project manager for new technical services (e.g. emerging data communications testing). This is a technical, hands-on position that requires familiarity with network configuration, programming, high attention to detail, scripting concepts, and a strong interest in mentoring and developing college students for future careers in the industry.

Customer Service- Client Relationship Management (20%)

• Oversee projects within the Open Source team, and coordinate activities and development assigned to employees.

• Assist in preparing project reports and project plans.

• Work directly with customers to address concerns or issues with the services.

• Oversee Open Source development teams to ensure continued progress on assigned tasks and goals.

• Attend community meetings as assigned to capture customer and community feedback.

Project Management (40%)

• Oversee Open Source development teams to ensure continued progress on assigned tasks and goals.

• Manage agile project teams of employees in order to improve current services through research and development (i.e increase testing efficiency and throughput).

• Create project epics, stories, and tasks for projects and ensure issues are assigned to and updated by the project developers.

Supervision & Training (25%)

• Supervise hourly employees (approx. 5 to 10) as assigned, within the Open Source team in order to meet customer needs.

• Support the technical requirements, setup, maintenance and operation of assigned test services related to data communications and networking.

• Train and mentor employees working in the Open Source services on the technologies and infrastructure used to provide UNH-IOL hosted resources, such as virtualization, containers, basic programming, and system administration.

• Implement laboratory training policies; train and mentor employees on assigned technology areas, agile methodologies, and applicable policies and procedures.

Development, Documentation, and Strategic Input (15%)

• Participate in the development projects within the Open Source groups, writing code, setting up and maintaining development environments/systems, and participating in code reviews.

• Ensure development projects and internal operations include applicable documentation, captures within the UNH-IOL’s Wiki (or similar) and all documentation is complete.

• Work with fellow staff members to provide input into the annual strategic plans.

Requirements

Minimum Acceptable Education & Experience:

• Bachelor's degree in related field

Knowledge, Skills & Abilities:

• Knowledge of networking fundamentals, including VLANs, IP, TCP/UDP, and similar protocols

• Advanced programming experience with at least two different programming languages

• Experience creating technical documents

• Ability to work both independently and as a team member

• Ability to organize and lead meetings, both virtual and in-person

• Effective oral and written communication skills

• High attention to detail

• Troubleshooting experience; ability to respond quickly and isolate complex issues with networking devices

• Experience with Docker, Kubernetes, and related cloud systems

• Open Source project participation / experience

Preferred Qualifications:

• Bachelor’s degree in related field (electrical engineering or computer science)

• Demonstrated understanding of data communications; communication between computer systems or devices and testing practices and methodologies

• Experience working with Agile methodologies

• Project management experience

• Customer service-client relationship management experience

• Knowledge of Atlassian products

Please be advised that this position is supported by external sponsor funding. As such, continued employment in this role is contingent upon the availability of those external funds. If, for any reason, the sponsor funding is reduced or discontinued, employment may be subject to modification or termination in accordance with applicable policies and procedures. 

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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