Intern, Network Engineer - Summer 2022 at Inspire Brands (Atlanta, GA)

| Atlanta, GA
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The Network Engineer in this role has key ownership of day-to-day activities within Inspire Brand's Corporate offices, Data Centers, and Cloud networks. Additionally, this role functions as an administrator of the Corporate VoIP system. This position has a very strong operational focus, requiring a disciplined engineer with meticulous troubleshooting skills. Along with providing remote "hands and feet" support on a daily basis at our Atlanta Support Center, this engineer manages the Network team queues within various ticketing systems. Operational excellence is expected and will be evidenced by results.

  • Manage the ServiceNow ticket queues for the Network team, driving requests from creation to completion.
  • Follow established processes, suggest improvements and meet established OLAs/SLAs tied to operational support.
  • Interact with various IT teams and business units to understand requirements and troubleshoot outages.
  • Work with MSPs and Inspire staff to troubleshoot call issues.
  • Create change controls and defend them for approval at Change Review Board meetings.
  • Monitor network services and respond to alerts. Identify any trends or irregular activities and escalate to leadership.
  • Create and maintain documentation and network diagrams.
  • Support corporate AV needs as necessary.
  • Perform asset management and maintain hardware inventory.
  • Identify opportunities for improved efficiency in automation.
  • Ensure licensing compliance across firewalls, switches, and access points.
  • Provide after-hours support as needed.
  • Provide ad-hoc support for projects as needed.

Education and Experience Qualifications
  • BS/BA degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.
  • CCNA-level of knowledge expected in networking theory, although active certifications are not required.
  • Cloud and automation certifications are a plus.
  • Minimum 3+ years as a Network Engineer/Admin or 5+ years as a NOC Engineer in an operational capacity.
  • 1+ years supporting VoIP systems.
  • 3 - 5 + years within the IT field in an enterprise environment.
  • Demonstrable history of success with customer service and interpersonal skills.
  • Restaurant, Retail or hospitality industry relevant experience a plus.

Required Knowledge, Skills, or Abilities
  • Ability to change design, build new call structures and troubleshoot operational issues.
  • Must be able to communicate clearly and effectively in-person, over the phone and in writing.
  • CCNA-level of general networking knowledge (mid-level skills, a master of fundamentals but not yet considered a SME
  • Complete understanding of TCP/IP protocols and the OSI model.
  • Ability to fully configure and support routers, switches, firewalls and load balancers regardless of platform due to your mastery of networking fundamentals.
  • Skilled with Cisco IOS, IOS-XR, Nexus, FTD and ASA code.
  • Skilled with Palo Alto Firewalls.
  • Skilled with Fortinet firewalls and Fortinet suite of management applications
  • Complete knowledge of VPN encryption technologies (IPSEC, RA).
  • Ability to support Azure and AWS networks.
  • Knowledge of Network Access Control technologies.
  • Ability to build and support corporate AV systems.
  • Working knowledge of other IT facets like Server, DB, Storage, Security, Cloud, etc. to "see the big picture".
  • Highly developed analytical skills and the ability to solve complex problems using a methodical troubleshooting approach.
  • Ability to interpret packet captures and take action based on the data.
  • Ability to maintain focus and resolve when priorities rapidly and often change under pressure.
  • Ability to manage small projects.
  • Strong technical documentation skills.
  • Ability to create aesthetic Visio diagrams.
  • Ability to learn new technologies independently.
  • Strongly Preferred - Scripting and automation

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.
More Information on Inspire Brands
Inspire Brands operates in the Food industry. The company is located in Atlanta, GA, Oklahoma City, OK and Canton, MA. Inspire Brands was founded in 2018. It offers perks and benefits such as Remote work program, Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance and Health insurance. To see all jobs at Inspire Brands, click here.
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