The Network Engineer in this role has key ownership of day-to-day activities within Inspire Brand's Corporate offices, Data Centers, and Cloud networks. Additionally, this role functions as an administrator of the Corporate VoIP system. This position has a very strong operational focus, requiring a disciplined engineer with meticulous troubleshooting skills. Along with providing remote "hands and feet" support on a daily basis at our Atlanta Support Center, this engineer manages the Network team queues within various ticketing systems. Operational excellence is expected and will be evidenced by results.

Responsibilities

• Manage the ServiceNow ticket queues for the Network team, driving requests from creation to completion.
• Follow established processes, suggest improvements and meet established OLAs/SLAs tied to operational support.
• Interact with various IT teams and business units to understand requirements and troubleshoot outages.
• Work with MSPs and Inspire staff to troubleshoot call issues.
• Create change controls and defend them for approval at Change Review Board meetings.
• Monitor network services and respond to alerts. Identify any trends or irregular activities and escalate to leadership.
• Create and maintain documentation and network diagrams.
• Support corporate AV needs as necessary.
• Perform asset management and maintain hardware inventory.
• Identify opportunities for improved efficiency in automation.
• Ensure licensing compliance across firewalls, switches, and access points.
• Provide after-hours support as needed.
• Provide ad-hoc support for projects as needed.

Education and Experience Qualifications

• BS/BA degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.
• CCNA-level of knowledge expected in networking theory, although active certifications are not required.
• Cloud and automation certifications are a plus.
• Minimum 3+ years as a Network Engineer/Admin or 5+ years as a NOC Engineer in an operational capacity.
• 1+ years supporting VoIP systems.
• 3 - 5 + years within the IT field in an enterprise environment.
• Demonstrable history of success with customer service and interpersonal skills.
• Restaurant, Retail or hospitality industry relevant experience a plus.

Required Knowledge, Skills, or Abilities

• Ability to change design, build new call structures and troubleshoot operational issues.
• Must be able to communicate clearly and effectively in-person, over the phone and in writing.
• CCNA-level of general networking knowledge (mid-level skills, a master of fundamentals but not yet considered a SME
• Complete understanding of TCP/IP protocols and the OSI model.
• Ability to fully configure and support routers, switches, firewalls and load balancers regardless of platform due to your mastery of networking fundamentals.
• Skilled with Cisco IOS, IOS-XR, Nexus, FTD and ASA code.
• Skilled with Palo Alto Firewalls.
• Skilled with Fortinet firewalls and Fortinet suite of management applications
• Complete knowledge of VPN encryption technologies (IPSEC, RA).
• Ability to support Azure and AWS networks.
• Knowledge of Network Access Control technologies.
• Ability to build and support corporate AV systems.
• Working knowledge of other IT facets like Server, DB, Storage, Security, Cloud, etc. to "see the big picture".
• Highly developed analytical skills and the ability to solve complex problems using a methodical troubleshooting approach.
• Ability to interpret packet captures and take action based on the data.
• Ability to maintain focus and resolve when priorities rapidly and often change under pressure.
• Ability to manage small projects.
• Strong technical documentation skills.
• Ability to create aesthetic Visio diagrams.
• Ability to learn new technologies independently.
• Strongly Preferred - Scripting and automation

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.