Customer Success Intern
What We Do:
Florence (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 44 countries.
Florence was recognized as the 8th Best Small Workplace to Work in Atlanta in 2022 by the Atlanta Journal Constitution and also received the “New Ideas Award.” We were also honored as the Biggest Impact Company, a Top 10 Innovative Company in Georgia by the Technology Association of Georgia in 2021, and most recently No. 31 on the Fortune list of Best Small Workplaces 2021.
What You’ll Bring to the Team:
We are looking for an Intern to be an integral part of our Knowledge Management and Data Management teams within Customer Success at Florence. This role will report directly to the Senior Manager of Knowledge Management.
This role will have a primary focus on translating HelpDesk articles to Spanish language. Additionally, we would like this role to help support data mining efforts within several CRM platforms. This is a paid internship for students pursuing a college degree. This position is primarily remote.. Reporting to our downtown Atlanta office for periodic work sessions may be required.
You will:
- Review and translate HelpDesk articles to Spanish Language
- Assist with editing core english language articles
- Tagging, organizing, and archiving HelpDesk articles
- Translating scripts and recording spanish language audio
An Ideal Candidate:
- Has English to Spanish Translation Experience
- Strong written and verbal communication skills
- An eye for detail
- Ability to juggle multiple projects and deadlines at once
- Desire to work in a startup/fast paced environment
- Knowledge of Adobe Creative Suite a plus.
- Microsoft Office Experience a plus
What’s in it for you?
- Do well. We offer competitive pay, fun remote activities, and meaningful work
- Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies
- Enjoy. Our office is in Midtown, we are currently remote due to COVID
Florence Healthcare supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.