Job Description

As an Automation Engineer Intern, your responsibilities will include but not be limited to:

• Diagnose and solve a range of issues, including, but not limited to process, software, and hardware-related issues in the factories in a professional, timely manner
• Mentor and coach team members and understanding of the systems and departmental policies and procedures to drive attainment of departmental standards
• Develop relationships cross-functionally to drive overall service improvement and Key Performance Index (KPI) for the department
• Recognize systemic customer-impacting problems, and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems, when applicable
• Thoroughly and accurately document details of all internal and customer interactions
• First Line Technical support (12-hour day/night shift)

The ideal candidate should exhibit the following behavioral traits:

• Excellent communication skills in English as primary, and Spanish fluency is a plus
• Strong passion for global customer engagement and collaboration with employees of different ethnicity
• Solid problem-solving and troubleshooting aptitudes and a customer service experience are desirable
• Strong interpersonal skills and willingness to interact professionally with a diverse group, including managers, subject matter experts, and customers.
• Willing to quickly learn, master, coach, or train others on new and existing technologies

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience listed below would be obtained through a combination of your school work/research and/or relevant previous job and/or internship experiences.

Minimum Qualifications:

• The candidate must be an active student, pursuing a Bachelor's degree in Information Technology, Engineering, Computer Science or any other related Engineering field

Preferred Qualifications:

• Touch-Typist
• Coursework in Information Technology is desirable

This position is not eligible for employment-based visa/immigration sponsorship. Intel sponsors individuals for employment-based visas for positions where we experience a shortage of US Workers. These skills shortage roles are typically STEM contributing positions requiring a Master's or Ph.D. degree, or a Bachelor's degree with three years of related job experience. This position does not qualify for Intel Sponsorship because it is either (1) a non-STEM contributing position, or (2) a STEM position that only requires a Bachelor's degree and less than three years of experience.

Inside this Business Group

Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.

US Intern JR0223646 Phoenix Information Technology Group