“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Operations:
Ability to communicate effectively in both English and Spanish.
Support daily inbound and outbound warehouse operations while learning how customer service levels (SLAs), operational procedures, and compliance requirements are managed within a distribution environment.
Gain exposure to Foreign Trade Zone (FTZ) operations through collaboration with Distribution, FTZ, and Brokerage teams to understand regulatory requirements and inventory controls.
Assist with inventory management activities, including cycle counts, inventory reconciliation, and process documentation, while developing an understanding of inventory control best practices.
Participate in operational reviews and process improvement initiatives by collecting data, analyzing trends, and supporting efforts to improve efficiency, accuracy, and customer satisfaction.
Assist with customer projects, operational audits, and compliance activities to gain knowledge of customer requirements, quality standards, and regulatory expectations.
Support special projects, system implementations, process transitions, and other business initiatives while developing adaptability and problem-solving skills in a fast-paced logistics environment.
Collaborate with warehouse leadership and cross-functional teams to gain exposure to supply chain operations and learn how distribution services support customer success.
Process Improvement
Participate in continuous improvement initiatives by collecting and analyzing operational data related to productivity, inventory accuracy, and service performance. Support warehouse leadership in identifying opportunities to improve efficiency, reduce operational waste, and enhance overall process effectiveness while contributing to special projects and business initiatives that drive operational excellence.
Customer Service:
Makes introductory contact with new accounts and maintain effective relationships with existing accounts. Addresses the more complex and non-routine customer issues and requests. Coordinates new accounts, gathering all necessary information and assigning accounts to Customer Service Representatives (CSRs). Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer
needs have been met.
Retention:
Assists in following-up on current customers and conducting Quality Management Reviews (QMRs). Directs and controls the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals. Directs and oversees order processing and ensures that data entries on documents such as Delivery Orders and inventory reports are accurate and timely. Makes recommendations to Operations Manager on programs to improve the operation of the customer service function. Interacts with credit and collections personnel regarding payment problems. Reviews records/reports to determine reasons for discrepancies between inventory and stock
control records and recommend remedial actions to resolve discrepancies.
Documentation / Reporting:
Assists in maintaining up-to-date procedures manual. Tracks on-time delivery and other performance measures. Provides necessary reports to management. Gathers and analyzes data concerning department operations and customer requirements. Distributes reports to various functional areas as required. Makes recommendations to senior management on programs to improve the operation of the customer service function.
Equipment:
Assists to develops procedures to ensure the efficient operation and utilization of office equipment. Determines and recommends enhancements for computer systems/telephone equipment to meet cost and service goals.
Additional InformationCandidates must be legally authorized to work in the U.S. we do not offer visa sponsorship for this position.
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Ability to communicate effectively in both English and Spanish
- Legally authorized to work in the United States
- Ability to support warehouse operations, inventory management, customer service, documentation, reporting, and process improvement activities
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
