Internship, Operations Specialist

Reports to: Area Operations Manager 

Status: Part-time, Hourly ($15/hour), Roughly 15-20 hours per week (with 10-15 hours in the cafe)

Job Purpose:  To provide exceptional operational support to one of the Saxbys cafe at the University of Pittsburgh. Identify and complete special operations projects after consulting with their Area Operations Manager.

Summary of Duties and Responsibilities:

Financial Management

• Practice and apply operational excellence to drive profitability and work on the P&L management 
• Access and organize data reports to help identify areas of opportunity and growth in the café 
• Work with HQ – Marketing, Accounting, and Operations – to run analytics on data and devise solutions for effective financial management
• Once a week order from Sysco and the Saxbys Roastery, in addition to doing inventory
• Write schedules weekly for two weeks in advance
• Manage deposits and cash management audits

Team Member Life Cycle

• Complete Certified Recruiter training to assist with hiring and onboarding new team members to the café
• Work with leaders of the café to identify hiring needs
• Conduct phone screens and in-person interviews at the café for new team members
• Complete necessary employment paperwork for new team members
• Welcome new team members to the café and help them get acquainted with their fellow team members
• Complete Certified Trainer training to assist with all café-level training needs
• Conduct in-café training including shadow shifts of new team members
• Evaluate training needs and proactively schedule necessary trainings to support the operations of the cafe

Team Development

• Offer appropriate coaching, direction, and ongoing feedback to the team

** higher level Coaching & Counseling will go through Leadership Trainer 

• Assist in identifying super star team members and provide any feedback and coaching with the Leadership Trainer
• Instill a culture of inclusivity and uphold diversity, equity, and inclusion standards
• Communicate clearly and accurately to the team, Saxbys HQ, and peers, verbally and in writing
• Be well versed in effective conflict resolution techniques
• Build relationships with team members to foster open communication and growth

Community Leadership

• Plan and execute marketing initiatives and café level events in collaboration with the Big Ideas Center
• Build relationships with neighboring businesses to create partnership opportunities 
• Instill and maintain a culture of hospitality and servant leadership 
• Work strategically to increase top line sales 

Café Coverage

• Ensure the team is executing all processes and procedures according to Saxbys’ operational standards as found in the Saxbys Team Member Handbook, Training Guides, Program and Promotional Rollout Guides, and Job Aids
• Develop quick, creative solutions to operational issues as they occur 
• Report and track facilities issues in cafes
• Assist with the implementation and execution of policies and procedures to enhance operational efficiency
  

Qualifications:

• Support, exhibit, and promote Saxbys’ Mission Statement – Make Life Better – and Core Values in all daily activities. Our Core Values include:
• We are a community serving our community
• We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
• Profit Equals Opportunity
• We live with pride, passion, and purpose
• Care personally and communicate openly
• Serve yourself by serving others
• Must complete badges
• Have Sunday availability
• Must have previous operations experience – at least six months operating as a S.C.E.O. or a year as a Team Lead
• Demonstrates competency and growth in the Three Pillars of Leadership 
• Excellent written and verbal communication skills
• Outstanding passion for hospitality, servant leadership, and transformational leadership
• Physical requirements
• Able to stand, walk, and smile for extended periods of time.
• Able to stoop and kneel.
• Push, pull, lift or carry up to 35 lbs.
• Ascend or descend ladders, stairs, ramps.