Internship: Management Associate — Data Science & Digital Customer Experience Design (m/f/x)
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The Role
5-6 month internship building data and experimentation logic for B2B customer experience. Model customer journeys, define adoption KPIs, implement data models in Planhat and BI, design trigger-based digital interventions, run experiments, and collaborate with operations, product, and infrastructure teams to measure impact.
Summary Generated by Built In
This is the 5-6 months internship alternative for someone who would otherwise land at a top tech company, in quant trading, or in the analytics arm of a top consultancy (BCG X, McKinsey QuantumBlack) — but would rather work on a real B2B product with measurable customer impact than on synthetic take-home cases or slides for the partner round. We manage ~2,500 customers across 20 products — manual scaling doesn’t work. You help build the data and experimentation logic that underpins our CX operating model.
Your Responsibilities
- You model the customer journey per HUB product from onboarding to renewal and translate it into a clean data and event structure.
- You define adoption KPIs per product and build the data models in Planhat and our BI stack so that risks and opportunities become objectively visible.
- You design, build, and iterate digital customer interventions: trigger-based email sequences, in-app nudges, automated health checks — and measure impact rather than gut feeling.
- You work directly with Customer Operations, Product Experts, and our Technical Infrastructure team — you understand the data layer and manipulate it cleanly yourself.
- You formulate hypotheses, design experiments, and deliver recommendations — no hand-holding by a senior.
Your Experience
- Top student in Computer Science, Data Science, Mathematics, Physics, Business Informatics — performance before profile.
- SQL and Python are standard tools, not a learning objective; dbt, Snowflake, Looker, or equivalent are not new territory.
- Genuine business interest: KPIs are a lever for you, not an obligation. You understand why a 5% move in the activation-rate KPI is worth more than an elegant model without an audience.
- AI-native: you build with Cursor/Claude/Copilot, automate in n8n or similar, and think lifecycle logic in pipelines, not in slides.
- Excellent work as the standard — no half-baked notebooks, no “I actually wanted to validate that still”.
Join us for this and more...
- A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Fun team events and outings with our global teams
- And, of course, free drinks and snacks
About
osapiens develops holistic Software-as-a-Service solutions that help global companies ensure transparency, efficiency, and trust across their entire value chain. Through its cloud platform, the osapiens HUB, the company leverages innovative technologies, including artificial intelligence, to strengthen businesses while promoting human rights, ecological responsibility, and sustainable corporate governance.Founded in 2018 and headquartered in Mannheim, Germany, osapiens works with around 2,500 companies in over 50 countries across industries such as consumer goods, automotive, fashion, pharmaceuticals, and medical products. The company is backed by Goldman Sachs and Decarbonization Partners, reinforcing its commitment to responsible, sustainable growth and has reached unicorn status in January 2026.
Skills Required
- Top student in Computer Science, Data Science, Mathematics, Physics, or Business Informatics
- Fluent SQL
- Proficient Python
- Experience with dbt
- Experience with Snowflake
- Experience with Looker or equivalent BI tools
- Experience working with Planhat (or similar customer success platforms)
- Familiarity building with AI assistants (Cursor, Claude, Copilot) and automation tools like n8n
- Strong business orientation — KPI-driven decision making
- Ability to design experiments, iterate independently, and deliver high-quality work
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The Company
What We Do
osapiens develops holistic Software-as-a-Service (SaaS) solutions that help global companies ensure transparency, efficiency, and trust across their entire value chain. Through its cloud platform, the osapiens HUB, the company leverages innovative technologies, including artificial intelligence, to strengthen businesses while promoting human rights, ecological responsibility, and sustainable corporate governance. Headquartered in Mannheim, Germany, osapiens supports over 2,500 customers worldwide, from SMEs to global enterprises, in driving sustainable growth and regulatory compliance.
