The Role
Supports the Solutions and Customer Success team by designing and configuring workflow automations for sales support, customer onboarding, and consulting processes. Translates business requirements into technical workflows, implements small-scale automation solutions, collaborates with business stakeholders, and contributes to scalable internal automation strategies. The role requires programming logic, automation-tool experience, communication skills, independent execution, and English fluency.
Summary Generated by Built In
As an Intern in Customer Operations / Customer Success, you will be an integral part of our Solutions & Customer Success team, helping internal teams and clients implement smart, scalable workflow automations. You will work across departments to design and configure solutions that improve operational efficiency — from sales support to customer onboarding — and play a key role in enabling digital transformation at osapiens.
You will collaborate closely with stakeholders to understand their needs and translate them into practical, technical solutions using tools like Power Automate and other workflow platforms.
Your Responsibilities
- Designing and configuring workflow automations to improve processes in sales support, customer onboarding and consulting
- Translating business requirements into efficient, technical workflows and smart system solutions
- Independently implementing small-scale automation solutions — beyond Excel — including scripts and logic-based tasks
- Collaborating with business teams to understand technical needs and deliver solutions that create real impact
- Supporting the continuous improvement of internal automation strategies and contributing to scalable system configurations
Your Experience
- Degree in a technical field (e.g., Business Informatics, Information Systems, Business Engineering or similar)
- Solid understanding of programming logic and confidence in working with code — full-time developer skills not required
- Ability to implement small-scale automation tasks that support customer-related processes
- Practical experience with automation tools (e.g., Power Automate or similar) and software configuration
- Strong communication skills and an outgoing, confident personality
- A proactive mindset and the ability to work independently on technical tasks
- English fluency required; German is a plus
Join us for this and more...
- A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- An internal student network with regular meet-ups that connect you with peers across departments, offer insights into different areas, and help you grow your network
- Fuel for your growth journey, both personally and professionally
- And, of course, free drinks and snacks
About
osapiens is one of Europe's fastest-growing tech companies with an AI platform for compliance and supplier intelligence that enables companies to manage risk and become more resilient. With osapiens’ solutions, companies can verify their products, know their suppliers, trace their goods, own their footprint, and report with confidence, all on a single AI platform. Founded in Mannheim in 2018, we built the osapiens HUB. A multi-tenant platform designed to enable cross-company collaboration and AI automation and combines more than 25 solutions into seven product suites. These solutions enable companies to centrally manage and automate their supplier relationships, compliance requirements, and global supply chains, as well as optimize their maintenance, service, and distribution processes to improve operational performance and maximize global competitiveness. What started as a single idea has grown into an operating system trusted by more than 2,500 customers worldwide, winning the German Founder's Award in 2022 and reaching unicorn status in January 2026. Headquartered in Mannheim, Germany, we have offices across Europe and the United States, where an international team of 550+ builders is shaping what’s next.
Skills Required
- Degree in a technical field such as Business Informatics, Information Systems, or Business Engineering
- Solid understanding of programming logic and confidence working with code
- Ability to implement small-scale automation tasks supporting customer-related processes
- Practical experience with Power Automate or similar automation tools and software configuration
- Strong communication skills and an outgoing, confident personality
- Proactive mindset and ability to work independently on technical tasks
- Fluency in English
- German language skills
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The Company
What We Do
osapiens develops holistic Software-as-a-Service (SaaS) solutions that help global companies ensure transparency, efficiency, and trust across their entire value chain. Through its cloud platform, the osapiens HUB, the company leverages innovative technologies, including artificial intelligence, to strengthen businesses while promoting human rights, ecological responsibility, and sustainable corporate governance. Headquartered in Mannheim, Germany, osapiens supports over 2,500 customers worldwide, from SMEs to global enterprises, in driving sustainable growth and regulatory compliance.
