This isn't a passive role. You'll be proactive, organized, and hands-on — helping customers take action and build momentum with their user base.
We know coordinating calendars is nobody's idea of a good time. So we built a faster path.
After submitting your application, you can complete your screening conversation right away with our AI recruiting assistant — on your schedule, no back-and-forth required. It covers the same ground as a standard screening call: the role, your background and what you're looking for.
A member of our team reviews every conversation before any decision is made. You're not being evaluated by an algorithm — you're just skipping the part where two people try to find a time that works for both of them.
As an Engagement Coordinator Intern, you will:
- Proactively reach out to free account holders to understand their goals and help them get started
- Direct customers towards the resources for launching their first adoption program using BrainStorm
- Schedule appointments for an advisor to consult with the customer
- Monitor customer progress and follow up with encouragement and next steps
- Flag customers who may be good candidates for an upgraded engagement or paid account
- Collaborate with internal BrainStorm team members to share what you're seeing and learning
What We Expect:
- Proactivity: You reach out, check in, and follow up without being asked.
- Communication: You can simplify complex ideas and help people feel capable, not overwhelmed.
- Organization: You can juggle multiple conversations and priorities at once without dropping the ball.
- Curiosity: You don't need to know our product on day one, but you should love figuring things out.
- Reliability: You manage your workload effectively and follow through on commitments.
Skills Required
- Proactive outreach and follow-up
- Strong communication skills; simplify complex ideas
- Organizational skills; manage multiple conversations and priorities
- Curiosity and ability to learn the product quickly
- Reliability; manage workload effectively and follow through
- Availability for ~20 hours per week (summer through next semester)
- Ability to work on-site in the American Fork, UT office
- Experience working with people (customer service, tutoring, retail, coaching, coordination)
What We Do
BrainStorm, Inc. is a software training company that focuses on helping end users and companies be more productive. BrainStorm believes in the power of unlocking human potential. That belief is at the core of everything we do: the people we hire, the decisions we make, and the standard we hold ourselves to. From the beginning, the company’s goal has been to help users achieve more with their software tools. Over the years, BrainStorm has evolved from a training services company to a world-class SaaS platform. We have helped thousands of organizations embrace change, conquer software adoption challenges, increase security awareness, and create more savvy—and happy—software users.
