Join the award-winning BrainStorm team and contribute to the Client Success team, pivotal in creating transformative customer experiences through the BrainStorm Adoption Platform. Interns play a key role in identifying opportunities to increase efficiency within our client success processes. While no specific expertise is required, familiarity with AI tools is advantageous.
We know coordinating calendars is nobody's idea of a good time. So we built a faster path.
After submitting your application, you can complete your screening conversation right away with our AI recruiting assistant — on your schedule, no back-and-forth required. It covers the same ground as a standard screening call: the role, your background and what you're looking for.
A member of our team reviews every conversation before any decision is made. You're not being evaluated by an algorithm — you're just skipping the part where two people try to find a time that works for both of them.
As a Client Success Intern, you will:
- Have the opportunity to refine customer success processes and implement best practices
- Identify areas where AI and automation can replace repetitive tasks currently handled by our CS team
- Help develop and implement scalable solutions that deliver a great customer experience
- Improve the quality and accuracy of our offerings
- Ensure BrainStorm's customers are receiving the information they need to get value from the platform
What We Expect:
- Passion for Learning: Embrace the internship as a learning journey, asking questions and contributing insights.
- Attention to Detail: Produce work that reflects our high standards, visible to a global audience.
- Reliability: Self-manage your workload effectively, focusing on outcomes.
- Tech Savviness: Understand and navigate modern technology — including integrations, automation, and software tools — to find streamlined, scalable solutions.
- Collaboration: Engage actively with the team, participate in meetings, and communicate responsively.
Skills Required
- Passion for learning and eagerness to ask questions and contribute
- Attention to detail and ability to produce high-quality work
- Reliability and ability to self-manage workload with outcome focus
- Tech savviness; ability to understand and navigate integrations, automation, and software tools
- Collaboration and responsive communication; active participation in team meetings
- Availability for 20-40 hours/week during summer and ~20 hours/week during fall
- Ability to work on-site in the American Fork, UT office
- Familiarity with AI tools
- Any experience working with people (customer service, tutoring, retail, coaching, coordination)
What We Do
BrainStorm, Inc. is a software training company that focuses on helping end users and companies be more productive. BrainStorm believes in the power of unlocking human potential. That belief is at the core of everything we do: the people we hire, the decisions we make, and the standard we hold ourselves to. From the beginning, the company’s goal has been to help users achieve more with their software tools. Over the years, BrainStorm has evolved from a training services company to a world-class SaaS platform. We have helped thousands of organizations embrace change, conquer software adoption challenges, increase security awareness, and create more savvy—and happy—software users.
