Assignment type: Internship
Start date: February 2027
Assignment duration: 6 months
Location: Veghel
Education level: Bachelor / Master
Desired study: Business Administration, Data science, Human Resource Management
Language: Dutch / English
Description of assignment
Are you excited to explore how Artificial Intelligence can transform HR operations in a global enterprise? The Global HR Service Desk is the primary contact point for HR questions from employees and managers across Vanderlande. Currently, a significant portion of daily operations consists of recurring inquiries, manual data searches, ticket classification, and repetitive administrative tasks. This limits the time available for complex case management, service enhancement, and personalized employee support.
In this internship, you will investigate how AI can streamline and optimize first-line HR support while ensuring privacy, security, and a seamless employee experience. You will analyse service workload and ticket data, identify high-value AI use cases, and evaluate solutions such as automated knowledge retrieval, ticket routing, response assistance, or task automation. By creating practical recommendations and testing a proof of concept, you will directly influence how our global HR service desk operates in the future.
Department description
You will join the Global HR Service Desk team, operating in a dynamic, international service environment. Our team provides accessible, consistent support, resolves standard queries, and routes specialized cases to expert HR teams. We collaborate closely with HR Operations, HR Technology, Centers of Expertise, HR Business Partners, and local HR teams worldwide.
As an intern, you will work alongside international service desk colleagues and key stakeholders. Your day-to-day work will combine data analysis, stakeholder interviews, process mapping, and experimentation, allowing you to turn innovative technology concepts into scalable operational improvements.
Tasks/responsibilities
- Map current service desk activities, recurring ticket patterns, manual steps, and operational bottlenecks.
- Analyse ticket and process data to identify actionable optimization opportunities.
- Conduct interviews with service desk colleagues and key HR stakeholders to capture functional needs.
- Identify and prioritize AI use cases based on feasibility, value, risk, and user experience impact.
- Explore solutions such as smart search, response drafting, ticket classification, and process automation.
- Develop and test a practical proof of concept or process prototype.
- Present research findings, an implementation roadmap, and recommendations to the HR Service Desk Management Team.
Your profile
- Enthusiastic about AI, digital transformation, process optimization, and smart service delivery
- Strong analytical skills with the ability to turn data into practical recommendations
- Proactive, structured, and comfortable interviewing international stakeholders
- Able to explain technical AI concepts in clear, user-friendly language
- *Mandatory enrolment to a Dutch Education System & resident of The Netherlands
What we offer
- A monthly internship allowance (based on a 40-hour work week):
Bachelor: €500 per month
Master: €550 per month - Full commuting allowance, including public transport, depending on whether you have access to free public transport or not
- On-site health center with gym
- Active employee communities and initiatives
- Excellent company restaurant and barista coffee bar
Contact
Do you recognize yourself in this challenging profile? Are you looking for an internship in our organization? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: [email protected].
Skills Required
- Currently enrolled in a Dutch education system
- Resident of the Netherlands
- Bachelor's or master's education level
- Study background in Business Administration, Data Science, or Human Resource Management
- Dutch and English language skills
- Strong analytical skills
- Ability to interview international stakeholders
- Ability to explain technical AI concepts clearly
- Interest in AI, digital transformation, process optimization, and smart service delivery
Vanderlande Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanderlande and has not been reviewed or approved by Vanderlande.
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Healthcare Strength — Health coverage is described as comprehensive, with day‑one eligibility in many U.S. roles and employer‑paid protections that reduce out‑of‑pocket exposure. Feedback suggests medical, dental, and vision are a clear strength.
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Retirement Support — Retirement offerings include a 401(k) with company match and immediate vesting in the U.S. Feedback suggests this forms a solid pillar of the total rewards package.
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Leave & Time Off Breadth — Paid time off, sick leave, and paid holidays are characterized as generous relative to peers. Compressed workweek options in some roles further support time away and recovery.
Vanderlande Insights
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions. The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation. Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
