As a member of the Product Operations and Learning Team, you will be responsible for producing high-
quality documentation /Instructional Videos for Epicor products. You will work with R&D project teams to produce various
types of documentation such as implementation guides, user guides, how-to articles, and process
walkthroughs. Your skills and knowledge of technical writing practices will help support the content
team and contribute to content development. You will also work with Business Analysts, Developers,
and QA Testers to ensure our applications have the required documentation to inform and support our
customers.
Does this sound like you? Good, keep reading!
What You’ll Do- Dive in and learn about one of our products and how our customers use it.
- Develop and maintain documentation/Instructional Videos for Epicor Learning.
- Be able to explain technical concepts in clear, simple, conversational terms.
- Support numerous projects simultaneously.
- Work with cross-functional teams to ensure the products are clearly and completely
documented.
- Fresher with a Degree in Technical Writing, Education, or Instructional Design or related
program and/or equivalent experience. - Fluency in oral and written English.
- Proficiency in Microsoft Word and/or other desktop publishing software.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail.
- Solid organizational and time management skills.
- Ability to multitask and work on different projects simultaneously.
- Ability to work independently as well as on project teams.
- Experience in Jira, Microsoft Suite, Adobe Suite, WalkMe, and Storyline 360 is a plus
- Knowledge of technical and development terminology.
- Familiarity with video creation and editing tools.
- Knowledge of basic HTML.
- Familiarity with content management systems.
- Knowledge of web content development tools.
Master’s degree in journalism, Literature or English
Location: Bangalore
Duration: 1 year
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Zeba Bahzad KhaziSkills Required
- Fresher with a Degree in Technical Writing, Education, or Instructional Design or related program and/or equivalent experience.
- Master's degree in Journalism, Literature or English.
- Fluency in oral and written English.
- Proficiency in Microsoft Word and/or other desktop publishing software.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail.
- Solid organizational and time management skills.
- Ability to multitask and work on different projects simultaneously.
- Ability to work independently as well as on project teams.
- Experience in Jira, Microsoft Suite, Adobe Suite, WalkMe, and Storyline 360.
- Knowledge of technical and development terminology.
- Familiarity with video creation and editing tools.
- Knowledge of basic HTML.
- Familiarity with content management systems.
- Knowledge of web content development tools.
Epicor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Epicor and has not been reviewed or approved by Epicor.
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Healthcare Strength — Health coverage (medical, dental, vision) is characterized as decent to solid, complemented by wellness resources. Company materials highlight health and wellness programming alongside core plans.
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Leave & Time Off Breadth — Flexible or unlimited PTO exists in U.S. roles, and the organization emphasizes taking time to recharge. When team norms support it, the flexibility is considered a meaningful perk.
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Retirement Support — A 401(k) with company match is available as part of the standard offering. The match level is generally viewed as modest but serviceable.
Epicor Insights
What We Do
We’re the Digital Brains of Our Customers’ Operations We help businesses stay future-ready with cognitive ERP that connects people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
Why Work With Us
Our policies are built on mutual trust, support, and a commitment to maintaining a healthy work-life balance. That's why we encourage you to take the time off you need to rest, recharge, and reconnect.
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