As an Customer Experience & Appointment Coordinator, you're often the first point of contact for our customers. You'll play a vital role in understanding their needs, guiding them through the buying process, and helping them begin their journey with Tom Kadlec Honda.
We Believe in Being One TeamAt Tom Kadlec Honda, we believe great dealerships are built by great teams. We're looking for someone who wants to be part of something bigger than their job title.
We don't believe in saying, "That's not my job." We believe everyone contributes to creating an exceptional customer experience. That might mean greeting customers as they walk through the door, helping the sales team during busy times, assisting another department, or simply stepping in when a teammate needs support.
We hire for attitude and teamwork just as much as experience. If you're someone who enjoys helping others, takes initiative, and takes pride in being a dependable teammate, you'll fit right in. When the dealership succeeds, we all succeed.
You'll succeed in this role if you're tech-savvy, personable, dependable, and genuinely enjoy helping people. Starting pay is $18.00 per hour, with additional bonus opportunities based on performance.
Why You'll Love Working at Tom Kadlec HondaCompetitive, performance-based pay plan
Paid, hands-on training with ongoing support
401(k) with company match (Traditional & Roth options, fully vested from day one)
Generous paid time off
Medical, dental, and vision insurance
Employer-paid life insurance
Short-term and long-term disability coverage
Critical illness and accident insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
24/7 Employee Assistance Program
Financial planning resources
Employee discounts on vehicles, service, and parts
Supportive, experienced leadership team
Friendly, collaborative work environment
Career growth and advancement opportunities
State-of-the-art facility
Closed every Sunday so you can enjoy a consistent day to rest, recharge, and spend time with family and friends.
As an Internet Sales Specialist, you'll do much more than answer internet leads. You'll play a key role in creating an exceptional customer experience from the very first interaction.
Your responsibilities include:
Respond promptly to internet, phone, text, and email inquiries from prospective customers.
Learn about each customer's needs and recommend the right vehicle options.
Guide customers through the next steps of their buying journey.
Schedule appointments and coordinate with the sales team.
Maintain accurate customer information and follow-up activity in our CRM.
Build lasting customer relationships through timely, professional communication.
Work closely with sales, service, management, and other departments to ensure every customer has a seamless experience.
Help create a welcoming atmosphere by greeting customers and assisting whenever needed.
Support teammates throughout the dealership during busy times because delivering a great customer experience is everyone's responsibility.
This position is primarily an evening and Saturday role, as these are some of our busiest times serving customers.
We're looking for someone who:
Is available to work evenings and Saturdays.
Is dependable and punctual.
Enjoys working in a fast-paced environment.
Understands that our customers come first and that flexibility is important in a team environment.
What We're Looking For
A positive attitude and genuine desire to help people.
A team-first mindset with a willingness to jump in wherever needed.
Excellent written and verbal communication skills.
Strong customer service and people skills.
Comfortable learning and using technology, including CRM software.
Strong organizational and time management skills.
Ability to remain calm, professional, and solution-focused under pressure.
High level of common sense, emotional intelligence, and professionalism.
Self-motivated, dependable, and takes initiative without waiting to be asked.
Previous sales, customer service, hospitality, or call center experience is a plus, but not required. We're willing to train the right person with the right attitude.
If you're looking for more than just a job and want to be part of a dealership where teamwork, customer service, and personal growth matter, we'd love to meet you.
Skills Required
- Availability to work evenings and Saturdays
- Dependable and punctual
- Ability to work in a fast-paced environment
- Customer-first mindset and flexibility in a team environment
- Excellent written and verbal communication skills
- Strong customer service and people skills
- Comfort learning and using technology, including CRM software
- Strong organizational and time management skills
- Ability to remain calm, professional, and solution-focused under pressure
- Common sense, emotional intelligence, and professionalism
- Self-motivated, dependable, and able to take initiative
- Previous sales, customer service, hospitality, or call center experience
What We Do
Tom Kadlec Honda is a locally owned, community-focused Honda dealership in Rochester, MN, serving the community since 1979. They provide new and used Honda vehicles, certified automotive service, and genuine OEM parts to help their customers enjoy life at every stage through long-term customer relationships.
