Make your next role matter by helping leaders run the business with clarity, strong controls, and timely insights. You will translate priorities into measurable plans and drive a disciplined operating rhythm. You will partner across teams to improve how work is tracked, communicated, and delivered. If you enjoy turning complexity into structure, you will thrive here. Join us to help shape operational excellence through consistent, well-managed execution.
Job summary
As a Business operations manager in the Business operations and controls team, you will plan, organize, and execute key operational activities that enable efficient decision-making and well-controlled delivery. You will drive priority-setting, performance reporting, and communication across stakeholders, with a focus on accuracy, responsiveness, and strong follow-through.
Job responsibilities
- Define and maintain key priorities, success measures, and performance reporting aligned to strategic and operating plans
- Build and manage an operating cadence (e.g., routines, forums, materials, and follow-ups) to support consistent execution
- Prepare executive-ready reporting and summaries that highlight progress, risks, issues, and decisions required
- Coordinate across stakeholders to collect inputs, validate information, and resolve blockers to delivery
- Own process management for assigned operational domains, including documentation, controls, and continuous improvement
- Manage action logs, timelines, dependencies, and deliverables to support disciplined execution across initiatives
- Draft and coordinate external communications with borrowers, insurance agents and brokers, and internal risk partners as applicable to the role
- Drive clear, consistent communication across stakeholder groups to support alignment and reduce operational friction
- Identify process gaps and implement improvements that enhance accuracy, timeliness, and transparency
- Support urgent requests by prioritizing effectively, communicating trade-offs, and delivering high-quality outputs under tight timelines
Required qualifications, capabilities and skills
- Bachelor’s degree in Business, Management, Finance, or equivalent professional experience
- Advanced analytical and quantitative skills, including the ability to interpret data and produce clear insights
- Proficiency in Microsoft Word, Excel, PowerPoint, Project, Visio, and SharePoint
- Strong problem-solving skills, including the ability to synthesize conclusions and communicate them clearly to senior stakeholders
- Demonstrated experience preparing executive-ready materials with high attention to accuracy and detail
- Strong organization skills, including the ability to manage multiple priorities and meet deadlines
- Effective stakeholder management skills, including influencing and collaboration across teams
- Strong written and verbal communication skills, including the ability to convey complex ideas in plain language
- Ability to respond effectively to rapidly changing business needs and urgent requests
Preferred qualifications, capabilities and skills
- Property and casualty insurance license(s) and/or recognized insurance designations
- Experience supporting insurance-related servicing, coverage tracking, or documentation processes
- Strong project management experience coordinating multiple deliverables across stakeholder groups
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
- Experience supporting senior leaders (e.g., executive-level communications, materials, and operating routines)
Additional information
- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree in Business, Management, Finance, or equivalent professional experience
- Advanced analytical and quantitative skills, including interpreting data and producing clear insights
- Proficiency in Microsoft Word, Excel, PowerPoint, Project, Visio, and SharePoint
- Strong problem-solving skills and ability to synthesize conclusions and communicate them clearly to senior stakeholders
- Experience preparing executive-ready materials with high accuracy and attention to detail
- Strong organizational skills and ability to manage multiple priorities and meet deadlines
- Effective stakeholder management, influencing, and cross-team collaboration skills
- Strong written and verbal communication skills, including explaining complex ideas in plain language
- Ability to respond effectively to changing business needs and urgent requests
- Property and casualty insurance license or recognized insurance designation
- Experience supporting insurance servicing, coverage tracking, or documentation processes
- Strong project management experience coordinating multiple stakeholder deliverables
- Experience evaluating, implementing, or governing AI-driven workflow solutions and automation
- Experience supporting senior leaders through executive communications, materials, and operating routines
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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