The Role
Handle incoming calls, chats, and emails quickly; convert leads to appointments or hand off to Sales Consultants; record all customer contacts in LSMS; meet contact, appointment, and show-rate targets.
Summary Generated by Built In
Dealership:L0541 Henderson Hyundai Superstore
What You'll Do
- Answer all incoming calls and chat/call requests within 10 seconds.
- Respond to incoming e-mail with an attempted phone call in 5 minutes or less, followed up with a series of outgoing e-mails that end in a price quote within 10 minutes (measured from time from ISC’s auto-response).
- Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.
- Speak with at least 75% of all assigned leads.
- Set confirmed appointments with at least 60% of the leads you make contact with.
- Maintain a 60% show rate with those appointments.
- Record every contact you have with customers, regardless of source or type, in the LSMS.
- Complete 100% of your daily scheduled contact tasks.
- Other duties as assigned.
What You'll Bring
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Mathematics – ability to solve basic math calculations
- Basic Computer skills
Skills Required
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Ability to solve basic math calculations
- Basic computer skills
Am I A Good Fit?
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The Company
What We Do
Lithia Motors, Inc. is a nationwide automotive dealership group that provides vehicle sales, automotive repair, and financing services across hundreds of locations.
