Position: Automotive Internet Sales Manager
Employment: Full-time, commission only
Location: Phoenix, AZ
Start Date: ASAP
About Us:
Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.
The Internet Sales Manager is responsible for overseeing and managing all online sales activities, internet lead generation, and digital customer interactions. This position ensures timely follow-up with internet leads, drives showroom traffic, improves conversion rates, and helps achieve dealership sales goals through exceptional customer service and effective sales management. This position will be responsible for overseeing all 9 Courtesy Dealerships in Phoenix, Tucson and San Diego.
- Manage all incoming internet sales leads from dealership websites, third-party lead providers, social media platforms, and manufacturer sources.
- Ensure prompt and professional responses to customer inquiries via phone, email, text, and online chat.
- Develop and maintain processes that maximize lead conversion and appointment-setting performance.
- Monitor internet sales team performance, including lead response times, appointment rates, show rates, and sales conversions.
- Train, coach, and motivate sales consultants on effective internet sales techniques and CRM utilization.
- Maintain accurate customer records and communications within the dealership CRM system.
- Work closely with the Sales Manager and General Manager to achieve dealership sales objectives.
- Track and analyze key performance indicators (KPIs) and prepare performance reports.
- Assist customers with vehicle selection, pricing, financing options, and product information.
- Resolve customer concerns and ensure a high level of customer satisfaction throughout the sales process.
- Coordinate inventory availability and online vehicle merchandising efforts with management.
- Ensure internet pricing, vehicle listings, and promotional information remain accurate and competitive.
- Stay current on industry trends, digital marketing strategies, and dealership best practices.
- Minimum 2 years of automotive sales experience.
- Previous leadership, supervisory, or management experience.
- Strong customer service and communication skills.
- Experience using CRM systems and internet lead management tools.
- Proven ability to meet and exceed sales goals.
- Excellent organizational and time-management skills.
- Proficiency in Microsoft Office and dealership software systems.
- Valid driver's license and insurable driving record.
- Prior automotive dealership Internet Sales Manager experience.
- Experience with manufacturer lead programs.
- Knowledge of digital marketing, social media advertising, and online reputation management.
- Ability to sit, stand, walk, and use a computer for extended periods.
- Ability to operate motor vehicles safely.
- Ability to occasionally lift up to 25 pounds.
What We Have To Offer:
- Competitive compensation and uncapped commission.
- Paid time off
- Employee discounts.
- Comprehensive benefits such as health, dental, and vision insurance.
- Company-sponsored life insurance.
- 401(k) retirement savings plan.
- Opportunities for career growth and advancement.
- Values-driven culture built on professionalism, integrity, and a fun family atmosphere.
- $60,000 -$120,000 yr
Apply With Us:
If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Our interview process typically includes a phone interview, one or multiple in-person interviews, background check, drug screening, and a driving record review. Be a part of a winning team and outstanding culture, apply with us today.
We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.
Skills Required
- Minimum 2 years of automotive sales experience
- Previous leadership, supervisory, or management experience
- Strong customer service and communication skills
- Experience using CRM systems and internet lead management tools
- Proven ability to meet and exceed sales goals
- Excellent organizational and time-management skills
- Proficiency in Microsoft Office and dealership software systems
- Valid driver's license and insurable driving record
- Prior automotive dealership Internet Sales Manager experience
- Experience with manufacturer lead programs
- Knowledge of digital marketing, social media advertising, and online reputation management
What We Do
Courtesy Chevrolet is a family owned and operated dealership group with stores in CA and AZ. Since 1955 the business has been helping families, friends and customers find the car that will best meet their needs. This is a team that strives to be number one and puts the customer first. If you want a career with a business that allows you to grow - call the dealership team that is above the norm.
