The Role
Call US healthcare providers and businesses to facilitate record retrieval, research information accuracy, document case progress, and coordinate with stakeholders. The role requires strong communication, attention to detail, discipline, willingness to work US shifts, and ongoing process improvement. Prior US healthcare voice-process experience is advantageous but not required.
Summary Generated by Built In
Responsibilities:
1. Call US Record keeping offices of Providers and other businesses for facilitation of record retrieval
2. Conduct Research on accuracy and sufficiency of information for target offices
3. Create accurate, professional notes about the progress of the case
4. Interact with other stakeholders in the ecosystem to derive/share information about cases
5. Look for process improvement opportunities while performing the role and contribute in improving the process on a continuous basis
RequirementsRequirements
1. Strong work ethics, discipline and attention to details.
2. Strong spoken and written communication skills
3. Ability to work in US shifts
4. US Healthcare voice background is a definite advantage, but not a must have
5. Track record of and willingness to work in a role for at least 18 months
Skills Required
- Strong work ethic, discipline, and attention to detail
- Strong spoken and written communication skills
- Ability to work US shifts
- US healthcare voice-process experience
- Willingness to remain in the role for at least 18 months
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The Company
What We Do
Annova Solutions is an India-based outsourcing and offshoring services company providing healthcare services, AI/ML operations, and end-to-end human-resources support. Founded in 2016 and headquartered in Indore, it delivers business-process services through dedicated, industry-specific teams. Its recruiting listing identifies the employer's operating field as BPO/ITES, while its broader service profile combines technology-enabled operations with specialized healthcare and workforce-support capabilities for client organizations.
