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The Role
Handle international customer interactions through voice channels, resolve queries and complaints, follow SOPs and quality standards, maintain accurate records, meet productivity and satisfaction targets, and escalate unresolved issues. The role requires strong communication and problem-solving skills, customer service experience, willingness to work onsite in Bengaluru, and availability for 24/7 rotational shifts.
Summary Generated by Built In
Greetings from 2COMS,
We have an excellent opportunity for one of our premium client at Bangalore.
Job Location: Bengaluru (Hosur)
Work Mode: Work From Office
Employment Type: Contract
Job Responsibilities- Handle customer interactions through voice channels in a professional and courteous manner.
- Understand customer requirements and provide accurate and timely resolutions.
- Handle customer queries, complaints and service requests effectively.
- Follow defined processes, SOPs and quality standards.
- Maintain accurate records of customer interactions and transactions.
- Meet defined productivity, quality and customer satisfaction targets.
- Escalate unresolved issues to the appropriate teams as per process guidelines.
- Graduate in any discipline.
- Relevant experience in International Voice / Customer Service processes.
- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Good interpersonal skills and a customer-focused approach.
- Willingness to work from office.
- Comfortable working in 24×7 rotational shifts, including night shifts.
Requirements
Graduate
Skills Required
- Graduate in any discipline
- Relevant experience in international voice or customer service processes
- Excellent verbal and written communication skills
- Strong customer-handling and problem-solving abilities
- Good interpersonal skills and a customer-focused approach
- Willingness to work from office
- Availability for 24/7 rotational shifts, including night shifts
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The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
