INTERNATIONAL SUPPORT COORDINATOR - CR

Job Profile Summary:

Responsible for carrying out the tracking and billing process for import and export shipments from/to the United States under Air and Ocean transport modes, as well as providing the best attention, follow-up, and complete visibility to the account managers or international team members.

Major Duties and Responsibilities:

• Comply with the standards and tasks of the operating process.
• Provide Tracking from one point to another, fulfilling assigned tasks, "milestones" and follow-up with carriers and agents.
• Check that the shipments comply with the data quality, (that all mandatory fields in CargoWise are duly completed).
• Keep the Cargowise Dashboard tracking of the shipments up to date.
• Manage a good work environment.
• Create your work role always maintaining the order and control of your shipments.
• Work efficiently.
• Work under the parameters and standards of quality and compliance of the company.
• Report immediately to your manager or supervisor results or problems related to daily coordination.
• Manage and keep up-to-date customer reports according to their needs.
• Comply with the requirements of the company’s Quality Management System. 

Required Skills, Experience, and Education:

• 1 year of related experience in international import/export forwarding
• High School Diploma or equivalent
• Fluent in Spanish/English both verbal and written.
• Proficient in Microsoft Office applications.

Desired Skills, Experience, and Education:

• CargoWise Experience
• Bachelor’s degree in customs administration, International Commerce, Engineering, or Business Administration
• Knowledge of export and import customs procedures - AES/ITBonds
• Generate and cultivate relationships with customers, internal and external.
• Creative, innovative and proactive

Physical Requirements:

• Remain in a stationary/seated position for an extended period.
• Regularly required to operate a computer, telephone, keyboard, and other office machinery.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to hear, understand, and distinguish speech and/or other sounds.