About ABC Legal Services:
ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview
The International Legal Support Specialist is the primary contact for customers with international process-serving orders. This role delivers a strong customer experience by entering orders, coordinating with process servers, and moving orders through to completion. The International Legal Support Specialist works cross-functionally to ensure tasks are completed accurately and on time. This fast-paced, customer-focused role requires diplomacy, sound judgment, and the ability to manage competing priorities calmly.
Key Responsibilities
- Respond to customer support tickets, resolving questions and issues related to existing international process serving orders with professionalism and urgency
- Handle inbound calls to assist existing customers and guide prospective customers through the online order placement process
- Manage email correspondence with customers, internal departments, and Government Agencies regarding order status, issues, and payment inquiries
- Enter and manage order data accurately, process incoming mail, and prepare service returns
- Monitor open orders and proactively follow up with process servers to keep orders progressing across jurisdictions
- Perform other job-related duties as assigned
Qualifications
- High school diploma or GED required; 1–3 years of customer support or call center experience preferred
- Minimum 1 year of order entry or data entry experience
- Proficiency with standard office equipment including scanners, copiers, and printers
- Comfortable working in technology-driven environments; experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems preferred
- Strong document handling and data transcription skills
- Proven ability to review orders, investigate discrepancies, and implement effective solutions
- Ability to perform repetitive tasks with a high degree of accuracy
- Ability to maintain quality and composure under pressure
- Strong problem-solving instincts — able to anticipate issues before they escalate
- Adaptable to evolving processes and committed to continuous improvement
- Typing speed of at least 55 WPM
- Bilingual or multilingual ability a plus
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Pay Range: $22.00-$22.00 an hour
Schedule: Full-time, Monday through Friday 8:30AM-5:00PM PST, on-site at our Seattle office
Skills Required
- High school diploma or GED
- At least 1 year of order entry or data entry experience
- Proficiency with standard office equipment, including scanners, copiers, and printers
- Strong document handling and data transcription skills
- Ability to review orders, investigate discrepancies, and implement effective solutions
- Ability to perform repetitive tasks accurately
- Ability to maintain quality and composure under pressure
- Strong problem-solving ability and ability to anticipate issues
- Adaptability to evolving processes and commitment to continuous improvement
- Typing speed of at least 55 WPM
- 1-3 years of customer support or call center experience
- Experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems
- Bilingual or multilingual ability
What We Do
ABC Legal, trusted by over 50,000 professionals, including law firms, businesses, government agencies, and individuals, stands as the largest provider of service of process. Additionally, we serve as the official process server for the U.S. Department of Justice. Our subsidiary, Docketly, operates seamlessly within our digital ecosystem, offering appearance counsel on a bespoke platform designed for efficiency. We optimize the legal process by leveraging cloud-based applications compatible across desktops, browsers, and smartphones, ensuring partners and clients save time and resources while maintaining utmost compliance, control, and transparency. With a network of over 3,000 process servers spanning across all 50 states and 77 countries, ABC Legal is headquartered in Seattle, WA. Explore our legal solutions and learn more about our subsidiary company, Docketly, at www.abclegal.com.
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