Why join us?
Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact.
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
JOB SUMMARY
Responsible for the client experience as it relates to international sales clients and customers. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.
ESSENTIAL FUNCTIONS
- Operate as the lead point of contact for any and all matters specific to given customer accounts
- Manage client inquiries including: inventory tracking, sample requests, order placement, product information, and project specific follow-up
- Work cross-functionally with colleagues and managers in operations, resource management, quality assurance and fulfillment
- Collaborate with sales team to design expansion plans and account management strategies
- Develop and nurture strong working relationships both internally and externally
- Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
- Miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards
MAGNITUDE AND RELATIONSHIP REPORTING
- This position reports to Manager, International Sales Support
- CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION
- This position has contact with our international logistics, credit, resource management, quality assurance and warehouse staff. Additionally, there is direct contact with local sales reps and sales coordinators in other offices as needed for samples and project follow-up.
KNOWLEDGE AND SKILLS
- Proficient in MS word and excel
- Ability to make decisions and solve problems independently and professionally
- Excellent interpersonal and communication skills
- Detail oriented and organized with an ability to multitask
- Driven, self starter who is comfortable working autonomously
- Superior time management skills and comprehension of global time zones
- Desire to work as part of a team
- EDUCATION AND EXPERIENCE
- Bachelor's degree in Business Administration or related field of study
- Minimum 4 years of related experience
- Billingual English and Japanese
Who We Hire?
Simply put, we hire everyone. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
MillerKnoll Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MillerKnoll and has not been reviewed or approved by MillerKnoll.
-
Healthcare Strength — Health options include comprehensive medical, dental, and vision coverage with low deductibles, no‑cost preventive care, prescription benefits, mental health support, an Employee Assistance Program, and disability coverage. These elements collectively signal a robust healthcare offering.
-
Retirement Support — The retirement program features immediate 401(k) eligibility with a core employer contribution and matching on employee contributions. Additional wealth-building options include an employee stock purchase plan and equity grants such as RSUs.
-
Parental & Family Support — Family-oriented benefits include paid parental leave, adoption assistance, Milk Stork for traveling mothers, Bright Horizons childcare/eldercare support, and dedicated mother’s/retreat rooms. These resources strengthen support for caregivers and family needs.
MillerKnoll Insights
Similar Jobs
What We Do
MillerKnoll is a global collective of design brands built on the foundation of two icons of modernism: Herman Miller and Knoll. Our portfolio also includes furniture and accessories for commercial and residential spaces from Colebrook Bosson Saunders, DatesWeiser, Design Within Reach, Edelman, Geiger, HAY, HOLLY HUNT, Knoll Textiles, Maharam, Muuto, NaughtOne, and Spinneybeck | FilzFelt. Guided by a shared purpose—design for the good of humankind—we generate insights, pioneer innovations, and champion ideas to help spaces better support how people live, work, and gather today. We reach customers across office, residential, healthcare, and education markets through a network of MillerKnoll dealers, all of whom are highly credentialed, independently owned businesses. In addition, we manage an ever-expanding global retail footprint delivering world-class brick-and-mortar and ecommerce experiences.
