International Remittances Lead

As part of Zain Cash’s strategic focus on expanding international remittance services, the Team Leader – International Remittances will play a critical role in managing and growing this business line. The role involves leading high-impact projects, managing partnerships with global remittance providers, and ensuring operational excellence while driving profitability. This role will be reported directly to the Operations Director.

• Lead and coordinate end-to-end delivery of international remittance projects, particularly those involving global partners like Western Union and Trans Fast.
• Manage daily operations and performance of the international remittance unit with full responsibility for its P&L.
• Build, strengthen, and maintain strategic relationships with key international partners and financial service providers.
• Oversee the implementation of the Trans Fast remittance project in collaboration with Mastercard and other stakeholders.
• Collaborate with cross-functional teams including Product Development, IT, Compliance, and Marketing to support operational readiness and promotional efforts.
• Use data analytics to identify trends, customer behaviors, and growth opportunities; translate insights into actionable marketing strategies.
• Ensure adherence to internal policies, regulatory requirements, and international remittance standards.
• Contribute to the long-term strategy of the Operations department and Zain Cash’s broader financial services ecosystem.

• Bachelor’s degree in business administration, Finance, Economics, or a related field.
• Minimum of 4 years of professional experience in remittance operations and business development.
• Demonstrated experience in managing international remittance projects.
• Strong understanding of Money Transfer Operators (MTOs) such as Western Union, MoneyGram, and Trans Fast.
• Direct involvement with MTO partners and knowledge of their compliance and operational procedures

• Strong leadership and project management capabilities.
• Proven ability to manage P&L and drive business growth.
• Excellent communication and interpersonal skills for managing external partners and internal stakeholders.
• Analytical thinking and data-driven decision making.
• Ability to work in a fast-paced, dynamic environment with minimal supervision.
• Familiarity with regulatory requirements related to international remittance services.