International Pre-Sales Solutions Architect - Call Handling

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe NG9-1-1 Call Handling Pre-Sales Solutions Architect is a part of the International Command Center Software (CCSW) Presales team, which is a group within Motorola Solutions, Inc. that provides industry leading, next generation Citizen Engagement, 9-1-1 Call Taking, Computer Aided Dispatch, Records Management, Jail Management, Public Service 311, and analytics software applications to the Public Safety and Public Service markets. No other company has the breadth and depth of technology and experience to deliver end to end public safety applications and mission critical voice and data communications systems. Notably, the role will be heavily focused on NG9-1-1, Call Taking and related platforms.
The International Pre-Sales Solutions Architect - Call Handling will collaborate with the Sales, Engineering, Product, and other Presales teams to support the development of customer proposals, demos and offers in Latin America and the Caribbean primarily focused on owning the technical architecture and strategy, interface design, engineering diagrams, equipment lists, solution acceptance test plans, risk mitigation and engineering labor models.
Job Description

The Next Generation 9-1-1 Call Handling Pre-Sales Solution Architecture team supports the Sales organization with evaluating a customer’s needs in regard to NG9-1-1 Call Handling solutions from our various solution offerings and subsequently designs the appropriate solution.

Additionally, they will assist with completing required Request for Proposal (RFP) and Quote request documents, recommendations for overall system design, and identifying unique requirements for a given solution. The team will support the Sales Organization with customer meeting support, site walks, and requirements gathering. They will provide product demonstration support for customer meetings, regional and national trade shows.

The position will be responsible for but not limited to the following:

Manages presale opportunities and implementation of the identified complex projects; this comprises all stages of the projects, starting from scope definition until the final close of the project, involved in the entire integration process

• Management of all aspects of the technical solution, Customer requirements and expectations within the projects

• Defines directions and requirements to ensure timely implementation and quality of the technical solutions

• Responsible for the preparation of system bids, taking into account the customer's needs and the equipment available, as well as any modifications required in conjunction with the product group

• Works with operations as well as other internal and external developers of the networking products and systems to meet customers' delivery requirements and meeting deadlines

• You will help train other in-region presales resources about the VESTA 9-1-1 / NXT and other related products presales activities and motions

• You will ensure alignment between North America (NA) presales practices, so that the presales motion is delivered consistently across the worldwide portfolio and may be expected to travel to the US from time to time to learn, participate and stay current on NA methodologies and tools

• This is a customer facing position that relies on solid presentation skills, experience with a wide variety of audiences and a deep knowledge of various public safety agencies. Working with both customer and internal teams requires excellent interpersonal skills, leadership qualities, communication skills, and a collaborative attitude. 

Qualifications:

• High school diploma or equivalent

• Technical Knowledge of 911 Emergency Call Handling systems, related Equipment, caller location technologies, Network and Telephony architecture strongly preferred

• 5+ years of experience in one or more of the following: public safety, 911 communications, telephony architecture, network design, engineering, or sales

• Support the Sales Team with customer meeting support, site walks and requirements gathering

• Provide product demonstration support for onsite customer meetings, regional and national trade shows

• Work on detailed technical requirements for Request for Proposals (RFP)

• Complete various system requirements documentation and participate in various project review and meetings

• Excellent presentation skills preferred. Should be skilled with PowerPoint, drawing and diagramming tools (such as MS Visio or similar)

• Strong verbal and written skills; fluency in English and Spanish

• Frequent travel required

• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Basic Requirements

• High school diploma or equivalent

• Must be able to obtain background clearance as required by government customer

• 5+ years of experience in one or more of the following: public safety, 911 communications, telephony architecture, network design, engineering, or sales

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].