International Pension Administrator

Company:Mercer

Description:

Mercer Canada is seeking an International Pension Administrator for our Montreal, office.

As an International Pension Administrator, you will be managing International Pension Administration Services by providing member support, handling benefit calculations, maintaining accurate records, and overseeing recurring administrative tasks. Additionally, it involves delivering Multinational Advisory Services through project management, global client collaboration, benefits analysis, consultant support, and ensuring compliance with professional standards. This is a hybrid role that requires being in the office at least 3 days a week.

We will count on you to:

                                          

International Pension Administration Services (50%)

• Member Support: Triage, track and manage incoming service requests through dedicated mailbox and phone line, ensuring timely resolution and high-quality service.
• Primary Contact: Serve as the main point of communication for plan participants (executives) and client. Address inquiries and provide updates.
• Accurate Statements: Calculate retirement benefits and prepare statements while ensuring processes and administrative procedures are adhered to and improved.
• Data Maintenance: Maintain project trackers, databases and member records through the employment lifecycle.
• Recurring Activities: Lead recurring tasks such as quarterly website and modeler updates, monthly payments processing, and bank reconciliations, etc.

International Consulting and/or Project Management (50%)

• Project Management: Demonstrate project management skills by ensuring quality and timeliness of deliverables.
• Global/Client Liaison: Collaborate with global consultants to address client inquiries on retirement and benefit issues. Prepare client-ready communications on technical topics for senior consultant review.
• Benefits Analysis: Conduct global retirement and benefits inventories for multinational clients, benchmark comparisons, and provide recommendations.
• Consultant Support: Assist senior international consultants with retirement design, funding strategies, competitive benefit analysis, and benefits for start-up operations.
• Compliance Assurance: Ensure adherence to professional standards, including the use of templates, client calendars, peer reviews, and transparency.

What you need to have:

• 2 to 8 years of experience in pension administration or consulting.
• Bachelor's degree in a related field such as actuarial science, mathematics, finance, commerce, or similar.
• Ability to be technically accurate and make sound decisions in a complex and/or uncertain environment to minimize errors, omissions and inconsistencies.
• Ability to be efficient while managing risks in a time-recording consulting business.
• Outstanding sense of responsibility and accountability to prioritize and independently manage multiple tasks in a high pace work environment.
• Excellent interpersonal and communication skills with colleagues and external stakeholders.
• Ability to understand the perspective of others such as clients and plan members.
• Proficiency with Excel, PowerPoint and Word.
• Advanced written and spoken English are required, written and spoken French are an asset.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [email protected]