International Partner Success Executive

POSITION OVERVIEW

Alarm.com is a rapidly growing, entrepreneurial technology company, and we are seeking ambitious and self-directed individuals to join our Account Development Executive team in the Washington D.C. metro area. The Partner Success position is an inside sales role, responsible for driving revenue through an assigned set of regional dealers and managing current and prospective dealer relationships to ensure dealer success with Alarm.com products. The position requires exceptional organization, communication, and customer support skills.

Responsibilities

• Managing and developing a set of assigned dealer accounts to increase productivity and sales of Alarm.com products.
• Developing relationships with key individuals inside account base and investigating and resolving obstacles to dealer success
• Developing relationships with industry partners and educating on Alarm.com offering to influence dealer sales activity.
• Close collaboration with Account Executive (outside sales) team and the Director of Sales Operations to identify target dealers and to coordinate sales and support efforts.
• Fostering positive and productive relationships with Alarm.com’s dealers and communicating information to management that is vital to successful relationships.
• Attending industry association meetings and trade shows as necessary
• Interfacing with various departments within the organization including Dealer Operations & Support, Sales Support & Training, Product Management and Marketing
• Staying up to date with new Alarm.com product release features to properly respond to partner inquiries.
• Serve as the spokesperson for Alarm.com, effectively communicating significant program-related matters to senior management and customers.
• Administer and maintain the current build of the Salesforce platform and collaborate with external consultants to assist in future builds of the Salesforce instance.
• Collect and document business process requirements, ensuring accurate and comprehensive documentation.
• Analyze customer usage, sales processes, implementation projects, and other operational activities, providing valuable feedback for improvement.
• Assist in pre- and post-sales efforts, including sales training and administrative process tasks.
• Contribute to pre- and post-sales customer experience projects, such as partner onboarding and demo coordination.
• Engage in special projects focused on enhancing efficiency, quality, and accountability of sales and project delivery processes.

REQUIREMENTS

• Bachelor’s degree is required to be considered for this position.
• 3+ years of experience in a sales role is preferred.
• Interest in pursuing a sales support or direct sales role long term
• The ability to communicate with customers and vendors, both written and verbal, in a clear, professional manner
• A self-starter with the ability to operate independently.
• Strong people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization
• The ability and commitment to meet deadlines, even during high volume periods
• Flexible and positive attitude that fosters team spirit
• Experience using Microsoft Outlook, Excel, Word, and PowerPoint
• Experience using sales automation products such as Salesforce.com
• Fluency in Spanish and English is required. Must communicate in Spanish and English with customers and vendors, both written and verbally, in a clear, professional manner. Additional languages are a plus
• Must be comfortable speaking in front of audiences
• Must be willing to travel up to 30% of the time

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected]