Job Summary
An International Order Management Specialist will be an Individual contributor role responsiblefor managing end-to-end lifecycle of global customer orders, process import/export documentation, coordinate cross-border logistics, and resolve supply chain issues. This role frequently requires ERP/SAP proficiency and is central to maintaining global trade compliance.
Key Responsibilities:
- Adherence to all company policies and procedures.
- Accountable for Order to Cash processing activities related to International Indent orders.
- Responsible for daily end to end execution of International Order management routine activities including
- PO creation activities in ERP system, including accurate and timely processing of PO’s with suppliers , documentation, validation of quotation & shipment details.
- Co-ordinate with Suppliers, Shipping lines and freight forwarders for shipments and resolving queries and issues of customers related to shipments.
- Co-ordinate with suppliers on shipment status and dispatch of documents
- Sales Oder creation activities in ERP including accurate and timely processing of Indent Sales Orders, Customer PO verification, Invoicing and amendments if any
- Sharing of order acknowledgement & shipment details including ETD/ETAs with respective stakeholders and customers
- Preparing and reviewing export/import documentation (eg Commercial Invoices, Packing Lists, and Bill of Lading) for regional customs clearance
- Completion of all GRN activities in ERP system including Batch creation
- Identification of damaged /quarantine material and blocking in ERP
- Sharing of regular updates on shipment status with stakeholders / customers
- Co-ordinate with bank on release of documents (as and when required)
- Publish /share Order status trackers with stakeholders
- Ensure KPIs are met
- Assist demand planning and inventory control
- Support the business operations on assignment basis
- Ensure compliance with company policies and regulatory standards.
What We Do
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities. Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers. Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships. We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees. Specialties include: Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude. Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals. Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability. We aim to provide effective, sustainable, and reliable solutions. Our business is your business
