International Order Management Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Supply Chain organization is a fast-paced and dynamic environment, delivering best-in-class communications equipment and security solutions for customers around the world. Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We plan what products and services are needed, source efficiently and ethically from a diverse supply base, launch new products, make and deliver solutions on time, and exceed customer expectations through outstanding quality, service and support. We are a central point in our efforts to bring value and lead technology innovation.
The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of over 300 people. We constantly grow and put a strong focus on development - both organizational and individual.
Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Procurement, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.
Job Description

The role of the International Order Management Manager is to ensure an efficient, customer centric E2E fulfilment process for Direct Customers. The responsibility starts from getting an order and lasts until it is delivered. It includes close alignment with Project Managers, Sales and Business Operations Managers regarding pricing, sourcing, shipping terms and all other factors related to revenue recognition. 

The leader will be responsible for both driving daily operations and outlining the strategy. The expectation is to evolve Order Management teams into metrics driven organizations, where precise metrics reflect daily performance and lead to process optimization.  

Scope of Responsibilities:   

• Support Direct Sales team to achieve revenue targets through efficient process, high flexibility and building world class customer service  

• Coordinate E2E fulfillment process by collaborating with all Supply Chain business functions 

• Design and change systems landscape 

• Drive efficient operations to maximize Cost, Cash, Revenue, and Customer Experience 

• Develops and maintains a management system to drive the key metrics for success

• Promote continuous improvement and automation to bring the organization to the next level

Basic Requirements

• Bachelor’s Degree

• 5+ years experience as Manager in complex multi regional environment (preferably Operations, Order management, Customer Service)

• Understanding of E2E Supply Chain Operations environment and processes would be a plus

• Ability to work in multinational environment (matrix organization, different time zones) 

• Presenting strong communication skills to develop relationships both internally (Supply Chain) and externally (Sales/Customers) will be essential 

• Knowledge and experience with Oracle systems would be a plus

• Fluent English (spoken and written)

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.