Imagine yourself…
Doing meaningful work that makes an everyday impact on the world around you.
Growing your expertise and expanding your skillset with every project.
Owning your ambition and fueling your career growth.
It’s possible with a role at ChemTreat.
ChemTreat, a Veralto company, is the nation’s largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment. We understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers—from power producers to food and beverage companies to the automotive industry—helping them grow their businesses while protecting people and the environment.
When you join the ChemTreat team and the broader Veralto network, you’ll have the chance to shape the future of our planet and the future of your career. You’ll have opportunities to build new skills and invest in your development, all while doing meaningful work that makes an everyday impact on the world’s vital water resources.
Learn more about how our team is maximizing the power of water: https://wi.st/3vH5OUK
We offer:
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Health benefits
401(k)
Reporting to the Customer Support Supervisor, the International Operations Specialist provides unscripted customer support for international orders of our chemical products and technical systems. This includes placing and tracking orders placed from both internal (sales representatives) and external customers directly over the phone and via email as well as ongoing account maintenance duties.
This position is part of the Corporate Services department located in Glen Allen, VA and will be on-site.
In this role, a typical day will look like:
Fulfill internal and external international customer needs through a high volume of complex electronic requests while simultaneously handling phone requests
Create new accounts and accurately submit customer orders (received via phone, email, customer PO) in the ERP system (Dynamics 365)
Use critical thinking skills to assess inventory on hand during order placement and coordinate with sales team and Demand Planner on back orders/remote warehouse stocking
Problem solve delivery issues and track status on orders via communication with carriers, manufacturing facilities, or suppliers
Handle international returns and expedites from start to finish
Read and decipher notes on accounts and order entry
Follow the escalation procedure for outstanding tasks
Record and problem solve errors (internal and external) for root cause and countermeasure
Establish an understanding of compliant customer requirements and initiate export approval requests
Support sales team to resolve complex situations
Support other corporate services teams based on business needs.
Supplemental Responsibilities
Ability to understand lean manufacturing metrics as they relate to daily performance measures
Develop and share best practices with team
Understand and adapt to change in processes and procedures.
Additional duties as assigned
Other Information
Comprehensive 60-day training program
Cross-training in other areas within the department
18-24 months’ commitment in Corporate Services
Development opportunities for company growth if so desired
Knowledge & Skills
Technical, Analytical skills and business knowledge
Communication and Interpersonal skills; Teamwork and leadership
Organizational skills; Self-management
Critical thinking and attention to detail
Ability to handle a fast-paced environment
Clear phone diction
Professional phone and e-mail étiquette
Consistently communicate with supervisor and team regarding status of daily work load
Positive attitude during stressful situations and ability to handle multiple interruptions
Ability to build rapport and relationships with customers
Confident interaction with other departments and senior leadership
Open to change and learning
The essential requirements of the job include:
Associate's Degree, Bachelor's Degree preferred
3 years of equivalent job experience
Spanish verbal and written skills a plus, but not required
Microsoft 365 experience: Teams, Word, Excel, Outlook, SharePoint (Intermediate Excel skills preferred)
Dynamics 365 experience preferred
Physical Demands
Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell
Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards.
Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions & Environment
Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels.
ChemTreat is proud to be a part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $28.50 - $28.50 USD per hour.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Skills Required
- Associate's Degree
- Bachelor's Degree
- 3 years of equivalent job experience
- Spanish verbal and written skills
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Intermediate Excel skills
- Microsoft Outlook
- SharePoint
- Dynamics 365 experience
- Clear phone diction
- Professional phone and email etiquette
- Critical thinking and attention to detail
- Ability to handle a fast-paced environment and multiple interruptions
- Communication and interpersonal skills; teamwork and leadership
- Organizational skills and self-management
- Ability to build rapport and relationships with customers
- Confident interaction with other departments and senior leadership
- Ability to understand lean manufacturing metrics as they relate to daily performance measures
What We Do
Imagine a world where everyone has access to clean water, safe food and medicines, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $4.8B global leader in essential technology solutions. Our industry-leading companies are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—help customers manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality and Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—help protect the world’s food, medicine, and essentials by enabling customers to track and authenticate the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide. Our global team of 16,000 associates is guided by the Veralto Enterprise System and united by a powerful purpose: Safeguarding the World’s Most Vital Resources
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