Job Profile Summary:
The International Operations Specialist will be responsible for all phases of the operational flow and functionality from pick-up through delivery and invoicing. This includes the pick-up process, data entry, dispatching, routing, tracking, billing, and costing of all Pegasus shipments. It is responsible for providing high-level customer care and service. Departmental compliance to all company policies and procedures is required as well as adherence to all US and international regulatory compliance requirements.Major Duties and Responsibilities:
- Should have a total understanding of all service levels and their importance.
- Back up any position within the department
- Must be a proficient router with a proper understanding of lane segments/service/cost.
- Assist in producing required shipping documents for both imports/exports and domestic.
- Assist in developing and overseeing department SOPs and KPIs.
- Help support/formulate quotes, sales tariffs, and required projects.
- Train and develop subordinates in all phases of international operations.
- Manage and monitor on-time performance.
- Build and maintain relationships with vendors for feedback and improvement opportunities.
- Communicate with foreign agents for shipment coordination.
- Shipments coordination from A to Z all modes of transport – Key Accounts.
- Comply with the requirements of the company’s Quality Management System.
- Other duties as assigned.
Required Skills, Experience, and Education:
- High school diploma
- 3+ years of related experience
- Fluent in English and Spanish, both oral and written.
- Excellent import/export/domestic compliance knowledge
- Hazmat compliance knowledge
- TMS, WMS, and Microsoft Office experience
Desired Skills, Experience, and Education:
- Hazardous certification
- Minor degree/certification in related field
- Leadership skills
- Knowledge of customs procedures
- Decision-making capabilities
- Good customer service
Physical Requirements:
- Remain in a stationary/seated position for an extended period.
- Regularly required to operate a computer, telephone, keyboard, and other office machinery.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- The ability to hear, understand, and distinguish speech and/or other sounds.
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.
Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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What We Do
2023, 2022 & 2021 Certified Great Place to Work 2023, 2022, 2021 & 2020 Middle Market 50 - DBJ 2020 Dallas Best & Brightest 2018 Forbes Small Giants 2018 Dallas 100 Fastest Growing Companies SMU 2018 Inc. 5000 Fastest Growing - Inc. Magazine 2018, 2017 & 2016 Best Places to Work - Dallas Business Journal Since 1994, Pegasus has worked tirelessly to serve our clients with excellence, take care of our team members, and make a difference in our communities. Our goal is to be innovative problem-solvers and great stewards of our client-centric culture. At Pegasus we specialize in handling those parts of the supply chain that carry extraordinary issues including time-definite shipping, project-intensive logistics, reverse logistics, managed delivery, final-mile customization. We create and implement worry-free solutions around logistics and transportation challenges, helping many of the world’s most recognized brands. Whether it’s leveraging a flexible network of partners, adopting our latest technology or continuously augmenting the team that will meet or exceed your expectations, Pegasus is an extension of your business. We welcome our clients’ challenges as an opportunity to overcome the impossible. It’s what we do.
