What you'll do:
- Respond promptly to incoming incidents and provide immediate assistance to clients worldwide.
- Manage the entire case lifecycle—from intake to resolution—ensuring consistent, timely updates.
- Collaborate with our clinical and security teams to coordinate emergency services.
- Document case details accurately in our Case Management System.
- Work closely with internal teams using our Mass Communication Platforms to disseminate critical information.
- Support the continuous improvement of internal procedures and client-specific protocols.
- Assist the Intelligence Team and contribute to ad hoc projects as needed.
What you'll bring:
- Experience in emergency response, customer service, or a fast-paced call center environment
- Good communication and interpersonal skills; fluency in English (spoken and written)
- Ability to stay calm, professional, and empathetic during high-pressure situations
- Strong multitasking, critical thinking, and problem-solving skills
- Tech-savviness with MS Office and a willingness to learn new tools and systems
- Self-driven, adaptable, and comfortable working independently
- A strong sense of responsibility and teamwork
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What We Do
Keeping People Safe and Businesses Running. Faster. Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
