Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an International Operations Analyst 1 to join our ever-evolving Operations Support Services Team and help shape the future of global commerce.
What you’ll own
Case Handling: Research and respond to account inquiries across channels with accuracy and compliance.
Account Management: Review, update, and document cardholder and corporate account information.
Risk Identification: Detect potential fraud, credit, or chargeback issues and escalate appropriately.
What you’ll bring
Preferably a college graduate with at least 2 years of relevant experience.
Background in credit, banking, or financial services.
Strong attention to detail and accuracy in handling account-related tasks
Amenable to shifting schedules, including weekends and holidays
Willing to work onsite at Vertis North, Quezon City
It’s a bonus if you have
Experience in back office operations within banking or financial services.
Familiarity with fraud, chargebacks, or credit-related processes.
Experience using case management or banking systems.
What Part Will You Play?
Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Begins to utilize knowledge of client products and services to research, update, and document moderately complex (i.e. low financial/compliance risk related) cardholder requests as directed; researches credit balance refunds, payments, fees, cash advance options, etc. Follows client policies and procedures to validate report disputes and remove/update inaccurate information from appropriate credit bureau systems.
Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action.
Demonstrates a working knowledge and ensures conformity to basic client standards/policies/procedures, regulations and Association requirements to avoid violations and punitive financial action.
Assists with scheduling personnel/resources and prioritizing jobs to ensure uninterrupted workflow.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- College degree or college graduation
- At least 2 years of relevant experience
- Background in credit, banking, or financial services
- Strong attention to detail and accuracy in account-related tasks
- Ability to work shifting schedules, including weekends and holidays
- Willingness to work onsite at Vertis North, Quezon City
- Experience in back-office banking or financial-services operations
- Familiarity with fraud, chargeback, or credit-related processes
- Experience using case management or banking systems
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Healthcare coverage includes medical, dental, vision, and employee assistance programs, and is commonly regarded as a strong component of the total package.
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Retirement Support — Retirement programs feature a company 401(k) match and an employee stock purchase plan, which are positioned as meaningful parts of overall rewards.
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Leave & Time Off Breadth — Paid holidays, PTO, and parental/family‑friendly policies are part of the offering, contributing to perceived overall value even when cash pay is seen as average.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
