The Role
The International Operations Administrator supports global incident responses, manages case documentation, and facilitates communication among teams, ensuring customer service excellence during critical events.
Summary Generated by Built In
Are you ready to make a real impact in a global, mission-driven tech company that helps keep people safe and businesses running—no matter what? At Everbridge, we specialize in critical event management and enterprise safety solutions, offering 24/7 global support to business travellers and expatriates on behalf of our corporate clients.
We are currently looking for an International Operations Administrator to join our growing global team. This is a remote, home-based opportunity open to candidates located anywhere in Hungary.
As an International Operations Administrator, you’ll play a vital role in our Global Operations Center, supporting both our internal teams and clients worldwide. You will report to the Head of International Assistance and contribute to the smooth execution of incident responses and critical events, working alongside security and clinical experts.
This role involves approximately 14 shifts over a 4-week period, divided into 7-day shifts and 7-night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance (15% per hour).
What you'll do:
- Manage and monitor departmental inboxes and respond to inbound/outbound client emails with precision and professionalism
- Create, update, and maintain cases in our dedicated case management system
- Collaborate across global teams to ensure timely response, verification, authorization, task reassignment, and seamless case handover
- Provide top-tier administrative support in response to global incidents and events following strict operational procedures
- Draft detailed and accurate situation reports for clients, understanding their unique protocols and emergency requirements
- Support medical and security teams by facilitating key operational tasks and assessments
- Monitor SOS alerts and check-in emails from travelers in real time
- Contribute to the rollout and ongoing support of mass communication platforms
- Identify areas for process improvement and help evolve operational procedures
- Participate in regular team meetings and ensure smooth shift handovers to maintain a 24/7 seamless service
- Know when and how to escalate issues or risks, ensuring we maintain a high level of service excellence
What you'll bring:
- A keen eye for detail and high levels of accuracy in documentation
- Strong organisational and multitasking skills
- Ability to stay calm under pressure in high-stakes or sensitive situations
- Proactive, solution-oriented mindset with the confidence to take initiative
- Excellent written and verbal communication skills in English
- A passion for delivering great customer service
- Comfortable with technology and experienced in Microsoft Office tools, especially Excel and Outlook
- Quick to learn new software platforms and follow detailed procedures
- Experience working shift patterns (nights, weekends, holidays)
- Prior experience in case management or emergency response systems is a big plus
- Multilingual skills are an advantage but not essential
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Why Everbridge:
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
· Comprehensive healthcare coverage to ensure your well-being.
· Life & Total Permanent Disability Insurance to protect you and your loved ones.
· Cafeteria plan.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Top Skills
Excel
MS Office
Outlook
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The Company
What We Do
Keeping People Safe and Businesses Running. Faster.
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
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