International Onboarding Associate - Product Implementation

Job Description
Join our Commercial Banking Team as an International Onboarding Associate!
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Commercial Banking International Onboarding team and partner with the Business to help clients expand their business into international markets.
Job Summary:
As a Commercial Banking - International Onboarding Associate in the Commercial Banking International Onboarding team, you will have a global responsibility for the international onboarding and product implementation of Payment solutions for Commercial Banking clients. This role provides a unique opportunity to help our clients expand their business into international markets, setting the tone with the initial onboarding experience.
Job Responsibilities

• Manage standard product implementation and account opening requests in Asia Pacific, including supporting IOS on cross-region implementation deals.
• Manage onboarding activities via phone, telepresence, email and in person with internal business partners.
• Own and drive identification, transparency, escalation, and resolution of risks and issues to closure
• Provide subject matter expertise for international regulatory requirements, products, documentation, and services.
• Handle informational ad-hoc inquiries relating to onboarding and product implementation.
• Support global and regional onboarding initiatives to enhance client experience, operational and local regulatory requirements.

Required qualifications, capabilities, and skills.

• 5+ years of industry experience in an implementation function, including client facing roles within the banking industry.
• 3 or more years of team leadership/management experience.
• Good organizational skills both personally and across working team to meet deadlines in a fast-paced environment (time management and attention to detail)
• Ability to be flexible and adaptable to a changing, dynamic work environment.
• Strong communication skills, especially analytical, written and presentation skills.
• Proficiency in Microsoft Office Suite and other desktop/internet-based applications and tools.

Preferred qualifications, capabilities, and skills

• Experience with international KYC & regulatory requirements.
• Proficiency in languages besides English would be an added advantage.
• Coaching or mentoring employees will be an added advantage.
• Project management experience would be beneficial.
• Independent, self-motivated with an ability to adapt and be flexible in a team environment.
• Strong written/verbal communication ability, especially via phone and e-mail channels

Shift Schedule: 9am-6pm PHT but should be flexible to do EMEA and WHEM, if needed
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.