The Role
Own international market performance through KPI tracking, dashboards, operational analysis, process improvement, and standardized performance frameworks. Identify market-specific product gaps, write requirements, prioritize features, and represent Operations in product roadmap discussions. Support product readiness, release impact measurement, multi-market configurations, and new market launches. Drive best-practice adoption, efficiency, cost reduction, and service quality across markets.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
Drive the operational performance, process excellence, and product development roadmap for Snoonu's international markets. Own end-to-end market performance — from KPI tracking and process improvement to identifying product gaps and driving feature development that enables market-specific growth. This role sits at the intersection of Operations and Product.
🛠 What You’ll Get Your Hands On:
• Own end-to-end tracking of operational metrics across all international markets; ensure performance targets are met or exceeded.
• Build and maintain dashboards, scorecards, and reports for real-time visibility into international market performance.
• Analyze operational data to identify trends, gaps, and improvement opportunities; translate insights into actionable recommendations.
• Establish standardized KPIs and benchmarks across international markets aligned with Snoonu's operational objectives.
• Lead process improvement initiatives — identify inefficiencies, design optimized workflows, implement scalable solutions.
• Conduct regular operational reviews with market leads to assess performance, address challenges, and drive continuous improvement.
• Identify product gaps specific to international markets by analyzing operational pain points, market requirements, and competitive landscape.
• Write and prioritize product requirements (PRDs, user stories, acceptance criteria) for features impacting international operations — localization, payment methods, vendor tools, market-specific workflows.
• Act as the primary Operations voice in product roadmap discussions for international markets.
• Conduct operational readiness assessments for new product features before deployment to international markets.
• Monitor and measure operational impact of product releases — track adoption, efficiency gains, and areas for iteration.
• Ensure the platform supports multi-market configurations: operating hours, delivery models, pricing structures, regulatory requirements.
• Support new market launches by defining operational playbooks, metrics frameworks, and monitoring systems.
• Identify and implement best practices across markets to improve efficiency, reduce costs, and enhance service quality.
🧙♂️ The Magic You Bring:
• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field.
• 5–7 years in operations management, performance management, process improvement, or product operations — preferably with multi-market exposure.
• Proven experience managing operational metrics and driving performance improvements across multiple markets.
• Experience writing product requirements and working directly with Product and Engineering teams.
• Strong analytical skills with ability to interpret complex data and translate into actionable insights.
• Advanced proficiency in Tableau, Power BI, Looker, or similar. Strong Excel/Sheets skills.
• Familiarity with product management tools (Jira, Asana, ClickUp, or similar).
• Experience in technology, e-commerce, logistics, delivery, or marketplace businesses preferred.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
Be Customer Obsessed: “Focus on the customer and all else will follow.”
Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
It's All About People: “Be a team player; together we are stronger.”
Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field
- 5–7 years of experience in operations management, performance management, process improvement, or product operations
- Experience managing operational metrics and driving performance improvements across multiple markets
- Experience writing product requirements and working directly with Product and Engineering teams
- Strong analytical skills and ability to translate complex data into actionable insights
- Advanced proficiency in Tableau, Power BI, Looker, or similar business intelligence tools
- Strong Excel or Google Sheets skills
- Familiarity with Jira, Asana, ClickUp, or similar product management tools
- Experience in technology, e-commerce, logistics, delivery, or marketplace businesses
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The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
