International Logistics Coordinator

Position Summary

The International Logistics Coordinator will be responsible for managing and optimizing the international transportation of products. This role involves coordinating with various stakeholders to ensure timely and cost-effective delivery of products, maintaining compliance with international regulations, and continuously improving logistics processes.

Essential Duties and Responsibilities

List the key responsibilities for this role.

1. Customer Service & Communication

• Serve as the primary contact for international clients and Vantage Affiliates regarding material availability, product information, sales orders, shipments, and order status.

• Provide updates on shipment status and resolve issues or delays.

• Maintain communication with shippers, carriers, customs brokers, overseas agents, and internal teams.

2. Order Processing & Shipment Coordination

• Receive and process international shipping orders.

• Monitor inbound material to meet customer expectations.

• Schedule and coordinate pickups, deliveries, and transport modes.

• Ensure proper documentation is prepared and obtain additional documents as needed.

3. Documentation & Compliance

• Prepare and verify international shipping documents.

• Ensure compliance with international trade laws, customs regulations, and company policies.

• Handle export and import documentation.

4. Tracking & Problem Resolution

• Monitor and track international shipments through delivery.

• Address delays, damage, lost cargo, or other logistics issues.

• Manage customer complaints and initiate claims processes.

5. Pricing & Quoting

• Confirm pricing for material with Sales/Pricing Team.

• Provide quotes for international shipping services.

• Coordinate with freight forwarders or logistics partners for competitive rates.

6. System & Record Management

• Enter and maintain accurate data in logistics and ERP systems.

• Keep shipment records for auditing and future reference.

7. Collaboration with Internal Teams

• Coordinate with sales, warehouse, finance, and procurement departments.

• Ensure logistics align with customer expectations and inventory goals.

8. Reporting

• Track order processing time, past due orders, and order status.

Education & Experience

• Education: Bachelor’s degree in supply chain management, business administration, or a related field.

• Experience: Minimum of 3 years of experience in logistics, freight management customer service, or a related role; Chemical Manufacturing experience strongly preferred.

Knowledge, Skills, & Talents

• Strong understanding of international shipping regulations and customs procedures.

• Excellent negotiation and communication skills.

• Proficiency in logistics management software and tools.

• Strong analytical and problem-solving abilities.

• Ability to work in a fast-paced, dynamic environment.

• Knowledge of supply chain processes and best practices.

Working Conditions

This position requires less than 10% travel.

Equal Employment Opportunity

Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.

About Vantage

Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.

We are a dynamic people-centered organization where you will be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt, and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We are convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence, and shared achievement. Most importantly, we know you are going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.