About the Role
The International Customer Support Specialist II is responsible for international logistics tasks including coordinating ocean and air shipment bookings, entering accurate details shipment data into transportation management software, track and trace, entering shipment financial entries into system, communicating with international customers and supporting international account management team. This role will demonstrate ownership of partnership with the international account management team in a fast paced international logistics environment. This role is based in our Frisco, TX office and operates on a hybrid schedule (three days onsite, two days remote) following an initial 90-day introductory period. Standard department hours are Monday through Friday, 8:00 AM – 5:00 PM.
What the Candidate Will Do
- Request international multi-mode ocean and air bookings details from international carriers and providers
- Create shipments and accurate data entry of shipment and book data details in global transportation management software
- Coordinate service requirements and standards to vendors and supply chain partners
- Communicate service issues to customer or management via multiple methods of communication: email, messaging or phone calls
- Monitor and update shipment status information
- Accurately enter shipment financial details such as carrier costs and customer fees into operating software, post payments and invoices
- Ensure operational compliance for US regulatory requirements for export and import shipments. Specific instructions for requirements will be shared via in role training
- Maintain international customer profiles and relevant customer information
- Analyze customer data for reporting or quarterly business reviews
- Cross-train with team members for continuous education and advancement opportunities
- Process and audit freight invoices against agreed rates to ensure accurate, timely payment and resolution of billing discrepancies.
- Perform standard financial and account audits to maintain internal controls, verify line-item accuracy, and support monthly financial reporting.
- Regularly reconcile carrier statements against internal shipment and financial records to ensure accurate ledger balances and resolve outstanding vendor balances.
Basic Qualifications
- High school diploma or GED equivalent
- 1-2 years of related experience
Preferred Qualifications
- College degree in business, logistics or other related field
- Experience in customer service logistics support for international account management
- Intermediate knowledge of export and import processes
- Basic knowledge of MS Office software
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Skills Required
- High school diploma or GED equivalent
- 1-2 years of related experience
- College degree in business, logistics, or a related field
- Experience providing customer service logistics support for international account management
- Intermediate knowledge of export and import processes
- Basic knowledge of Microsoft Office software
Uber Freight Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber Freight and has not been reviewed or approved by Uber Freight.
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Healthcare Strength — Health coverage is considered strong, including medical, dental, vision, and mental-health/EAP options with HSA/FSA support. This is often highlighted as a reliable cornerstone of the package.
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Parental & Family Support — Parental leave stands out with extended paid time for new parents and broader family-planning support. This category is frequently singled out as a clear strength.
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Leave & Time Off Breadth — PTO and sick leave are described positively, with hybrid/remote flexibility in many roles supporting work–life balance. Time-off policies are seen as a meaningful contributor to overall satisfaction even when pay sentiment is mixed.
Uber Freight Insights
What We Do
Powering Intelligent Logistics
