Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Our International IDCS Systems Engineers will be reporting to the UK IDCS Manager but will also take instruction from the U.S. engineering team. This role will be based out of the SHI UK Nexus IDCS facility full time.
Role Description
Include, but are not limited to:
Install, configure, validate, and troubleshoot data center hardware, software, and systems
Maintain internal infrastructure, network, and automation environment by debugging and troubleshooting connectivity issues
Write and maintain custom scripts to automate tasks including configuration and hardware verification in order to increase efficiency and remove human error
Collaborate with team members both in the U.K. and U.S. to troubleshoot and help improve the design of automation, information, and operational support systems
Quickly and efficiently respond to error messages received and identify and troubleshoot the hardware and/or software issues
Collaborate with internal Project Management and Quality Control teams in order to determine integration requirements, expectations, and timelines
Collaborate with team to streamline builds and create a fluid environment so that each team member can pick up the project where another has left off
Recognize build problems and escalate issues to the Systems Engineer Lead
Must be reliable and dependable and see tasks through to completion
Work closely with the U.S. engineering team to fully understand each applicable unique client requirements and processes.
Ensure that work instructions are followed as written and no unauthorized deviations occur from these instructions.
Assist the build technicians with the construction of racks / server builds as required by the management team.
Assist other departments as required by the management team.
Behaviors and Competencies
Critical Thinking: Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions.
Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.
Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.
Resilience: Can proactively anticipate potential obstacles, develop contingency plans, and adapt strategies to overcome them.
Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.
Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
Research: Can proactively design and execute research plans, utilizing a variety of sources to gather comprehensive information.
Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
Skill Level Requirements
Minimum 1 years of working experience in installing, configuring and troubleshooting servers, switches, routers, firewalls, and other datacenter appliances.
Minimum 1 years of working experience in installing, configuring and troubleshooting UNIX/Linux/Windows Server/ESXi environments
Minimum 1 year of infrastructure and network monitoring/management system
Minimum 1 year of experience working with large-scale IT projects related to deployment and configuration.
Experience with scripting (e.g., Python, shell scripts, Perl)
Minimum 1 years’ experience of leading technical projects
Minimum 1 year of customer-facing experience
Minimum 1 year of experience troubleshooting advanced hardware and software issues
Motivated, disciplined, and able to produce quality results under pressure.
Networking skills, OSI network layers, TCP/IP, DHCP, DNS, Routing
Strong critical thinking and problem-solving skills and ability to learn new technologies.
Ability to work individually without much direction while also working as part of a team
Ability to recognize knowledge gaps and consult others instead of moving forward without expertise.
Ability to multitask while retaining strong attention to detail and produce quality results
Excellent communication skills (verbal & written) and ability to articulate ideas succinctly.
Scripting skills (e.g., Python, shell scripts)
Ability to obtain certifications as needed
Share knowledge with other team members and hand off tasks to techs when necessary
Preferred Qualifications/Skills:
Experience with infrastructure automation tools (xCAT, Ansible, Cobbler, Chef, etc.)
Experience working with RESTful APIs.
Experience and capable operating in CLI-based environments.
Experience with modern data center technologies and concepts.
Certifications in technology related disciplines such as Networking (CCNA, CCNP) or Server Infrastructure (MCSE) is desired but not mandatory.
Unique Requirements:
Extended hours are required to complete some special projects
Position requires the ability to move or lift up to 50lbs
Qualifications: (External & Internal)
CCNA level
CompTIA Server+
Business working hours are Monday to Friday, 09.00 – 17.00 with a 30-minute lunch break. However due to the nature of the role, with its international reach and shared projects, working outside of these hours to service business needs will occur occasionally, and employees are expected to be readily available in these eventualities
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience.
Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization.
Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers.
Execute your IT vision with stress-free, scalable solutions you – and your people – will love.
SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
