International Director Training & Development

Your Mission:

Owns and defines the global training strategy, governance, and standards across all markets. Leads enterprise-wide strategy for training programs, tools, and materials, ensuring scalability, consistency, and alignment with business objectives. Serves as the corporate liaison to regional operations directors, zone leaders/managers, and training teams, with broad authority to shape franchise training direction. Acts as a strategic advisor to senior leadership on training effectiveness, capability building, and long-term organizational development.

How You'll Make an Impact:

• Directs and leads all global training programs and establishes enterprise-wide training strategy, standards, and governance across regions. 
• Oversees and monitors budget impact within department and communicates budget impact for proposed programs to other departments. Review the cost/benefit analysis to understand projected impact of training programs. 
• Conduct market visits to evaluate the effectiveness of implementation plans and modify plans where necessary. 
• Leads, develops, and mentors Directors and training leaders, including organizational design, talent strategy, and succession planning. 
• Drives consistency, scalability, and standardization of training programs across international markets while enabling regional flexibility where needed 
• Implement, improve, and measure efficiencies of planning, process, scope control, issue management and project execution of the training department. 
• Oversees the conceptual design, implementation, and governance of all enterprise training materials and frameworks. 
• Strategic development of curriculums and oversees training of new and existing franchisees. Report to senior leadership compliance of programs and lead all efforts in creating plans for continuous improvement. 
• Continually reviews material to ensure the company receives the most up-to-date training materials in classes. Adapts quickly to market demands and adjusts training materials as necessary for respective regions through restaurant visits. 
• Presents training strategy, performance outcomes, and recommendations to senior and executive leadership teams 
• Provide functional support and developmental guidance to field staff, including operations training managers and directors. 
• Assist in conversion and new restaurant openings by traveling to those markets and training franchisee employees. 
• Communicate operational procedures to franchise markets on a timely basis and leads effort to update the operations manual as needed. 
• Presents workshops at annual conventions and business conferences. 
• Ensure Directors and training leaders are effectively executing programs, delivering results, and building team capability across regions. 
• Direct and act as a project manager for operations and cross-functional process improvement activities, cascading implementations to training managers and directors. 
• Develops tools and implement all new product introductions and system wide changes. 

Who You Are:

• Bachelor’s degree in business, Training and Development, Communications, or a related field, or equivalent professional experience. Experience developing and leading enterprise or multi-region training strategies aligned to business objectives. 
• Minimum 8+ years of experience in training, operations, or related field, with increasing strategic responsibility 
• Minimum 5+ years leading leaders (e.g., Directors or senior managers), including organizational design, leadership development, and succession planning  Experience scaling training programs across multiple regions or countries, including balancing global standards with local market needs 
• Proven experience establishing training standards, governance models, or enterprise frameworks across distributed teams 
• Experience managing departmental budgets and evaluating cost/benefit of large-scale programs  Experience presenting strategy, outcomes, and recommendations to senior leadership or executive stakeholders 
• Strong influencing and stakeholder management skills across cross-functional and international teams This position requires extensive travel by airplane and/or automobile/train to and within various developed and developing markets. 
• Ability to travel domestically and internationally 50% of time and the ability to secure and maintain necessary passport/visas/government documentation required to do so. 
• Requires the ability to move, lift, or carry equipment or materials up to 55 lbs. 

Preferred Knowledge, Skills and Abilities:

• Master’s degree in business, Training and Development, Communication or related field. 
• Exposure or work experience within the quick service industry. 
• Fluency in a major language other than English. 

Where You'll Work:

• Works in a normal office, home-office environment or within restaurants. 

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
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